At a Glance
- Tasks: Coordinate logistics and deliver exceptional customer service in a dynamic environment.
- Company: Join a forward-thinking company based in Maidenhead with a focus on teamwork.
- Benefits: Enjoy 25 days holiday, competitive salary, and a company bonus.
- Other info: Fast-paced role with opportunities for growth and a commitment to diversity.
- Why this job: Make a real difference by ensuring seamless customer journeys and building relationships.
- Qualifications: 2 years' experience in customer service or logistics, strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for a proactive and customer-focused Logistics & Customer Service Coordinator to join our client, based in Maidenhead.
This is a varied and rewarding role that combines customer service excellence with logistics coordination.
You will play a key role in ensuring a seamless customer journey, managing orders from receipt through to delivery, supporting repair services, coordinating with contractors, and working closely with the warehouse, sales, and technical teams.
If you're organised, customer-focused, and enjoy coordinating people, processes, and logistics to deliver outstanding service, we'd love to hear from you.
This role is fully office based Monday to Friday and comes with a competitive salary and superb benefits including 25 days holiday and company bonus.
Duties include Manage the complete order lifecycle.
Coordinate stock requirements with the UK Customer Service Team and warehouse operations.
Ensure products are available and correctly provisioned for project delivery.
Monitor stock pipelines from manufacturing through to the UK warehouse.
Resolve shipping, delivery, and logistics queries efficiently and professionally.
Escalate issues appropriately to internal stakeholders when required.
Provide occasional support within the warehouse during peak periods or team absences.
Deliver a high level of customer service, building positive relationships with customers and contractors.
Coordinate field repairs for service contract customers, working closely with external service partners.
Support customers with product information, order enquiries, billing, and delivery questions.
Handle complaints and issues professionally, ensuring timely resolution.
Work closely with sales, warehouse, technical support, customer service, and management teams.
Skills/Experience At least 2 years' experience within a customer service, logistics, order processing, or coordination role.
Strong customer service and customer relationship skills.
Excellent organisation and prioritisation abilities.
High attention to detail and accuracy.
Strong communication and interpersonal skills.
Effective problem-solving skills and a proactive approach.
A collaborative team player with a customer-focused mindset.
Proficiency in Microsoft Office, particularly Word and Excel.
Experience working with ERP systems (D365 experience advantageous but not essential).
Experience liaising with customers and multiple internal stakeholders.
Comfortable working in a fast-paced operational environment.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills.
If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Logistics & Customer Service Co-ordinator in London employer: Bucks & Berks Recruitment PLC
As a Payroll and HR Officer, you will thrive in a dynamic work environment that values collaboration and innovation. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional development, ensuring that you can grow your career while making a meaningful impact on our team. Located in a vibrant area, we foster a supportive culture that prioritises employee well-being and engagement.
Contact Details:
Bucks & Berks Recruitment PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logistics & Customer Service Co-ordinator in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Bucks & Berks Recruitment PLC and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Bucks & Berks Recruitment PLC!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Bucks & Berks Recruitment PLC keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics & Customer Service Co-ordinator in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Bucks & Berks Recruitment PLC:This is your chance to really connect with the team at Bucks & Berks Recruitment PLC. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Bucks & Berks Recruitment PLC.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Bucks & Berks Recruitment PLC that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Bucks & Berks Recruitment PLC. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
