At a Glance
- Tasks: Provide top-notch customer support and build strong relationships with clients.
- Company: Join a dynamic team at a leading UK operations company.
- Benefits: Enjoy hybrid working, competitive salary, and personal development opportunities.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 1+ years in customer service or sales support with problem-solving skills.
The predicted salary is between 40000 - 42500 £ per year.
We are seeking a dedicated and professional After Sales Support Executive to join our client's UK Operations Team on a 12 month FTC, based in their Marlow office. In this customer-focused position, you will provide exceptional support across all our client's brands, ensuring every customer receives a best-in-class experience. If you thrive in a fast-paced environment, enjoy problem-solving and are confident building strong working relationships, this is a fantastic opportunity to grow within a supportive and collaborative team. After sales (warranty and technical) experience desirable. Hybrid working after 3 months. Mon to Fri 9am - 5pm.
Key Responsibilities
- Deliver a first-class customer support service with a focus on achieving first-time resolution
- Build and maintain strong relationships with Service Centre agents, dealers and key stakeholders
- Take ownership of all customer interactions, ensuring timely and accurate follow-up
- Authorise product collections and coordinate repairs under guarantee
- Identify opportunities to improve cost efficiency and drive operational excellence
- Support departmental projects from initial concept through to implementation
- Develop product knowledge and commit to ongoing personal development
- Travel occasionally within the UK to carry out inspections and review warranty returns
Skills & Experience Required
- Minimum 1 year's experience in customer service or sales support, with proven problem-resolution skills
- Strong ability to identify issues and deliver effective solutions quickly
- Excellent organisational and time-management skills, with the ability to handle multiple enquiries
- Confident communicator with excellent written and verbal skills
- Experience using CRM systems
- Proficient in Microsoft Office applications
- Strong data entry, typing and analytical abilities
- Able to build and manage key working relationships across the business
- A reliable team player who is also capable of working autonomously and building trust with customers
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
After Sales Support Executive - 12 month FTC in London employer: Bucks & Berks Recruitment PLC
As a Payroll and HR Officer, you will thrive in a dynamic work environment that values collaboration and innovation. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional development, ensuring that you can grow your career while making a meaningful impact on our team. Located in a vibrant area, we foster a supportive culture that prioritises employee well-being and engagement.
Contact Details:
Bucks & Berks Recruitment PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Support Executive - 12 month FTC in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bucks & Berks Recruitment PLC.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bucks & Berks Recruitment PLC. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace After Sales Support Executive - 12 month FTC in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bucks & Berks Recruitment PLC.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bucks & Berks Recruitment PLC's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bucks & Berks Recruitment PLC offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
