Service Delivery Co-ordinator - Customer Service in High Wycombe

Job Description

We're looking for an organised and proactive PPM Coordinator / Service Delivery Coordinator to join our client's growing team.

This is a varied role where you'll be at the heart of keeping planned maintenance activities running smoothly for clients.

You'll work closely with engineers, subcontractors, suppliers and office teams to ensure work is scheduled, completed on time and recorded accurately.

Whether you already have experience in facilities management or maintenance coordination, or you're someone who enjoys working in a structured, fast-paced environment with strong attention to detail, we'd love to hear from you.

You'll be responsible for coordinating planned maintenance visits, supporting engineers and subcontractors, processing invoices and timesheets, and ensuring important information is kept up to date.

Duties include Planning & Scheduling Managing and maintaining planned maintenance schedules.

Ensuring maintenance visits are planned and completed on time.

Coordinating upcoming work with engineers and operational teams.

Monitoring progress and helping resolve any scheduling issues.

Working with Service Partners Sending maintenance schedules to subcontractors and service partners.

Raising purchase orders for planned work.

Acting as a point of contact for suppliers and external partners.

Building positive working relationships to ensure works are completed efficiently.

Invoices & Cost Control Checking supplier and subcontractor invoices against completed work and agreed costs.

Resolving any discrepancies or queries.

Supporting accurate financial reporting and cost control.

Timesheets & Administration Reviewing engineer timesheets and labour records.

Following up on any missing or incorrect information.

Ensuring hours are recorded accurately and submitted on time.

Keeping system records up to date and accurate.

Skills/Experience Strong organisational and administrative skills.

Excellent attention to detail.

Comfortable working with systems and managing information accurately.

Confident communicating with colleagues, engineers, suppliers and customers.

Able to prioritise a busy workload and manage multiple tasks.

A proactive and positive approach to problem-solving.

Good knowledge of Microsoft Office, particularly Excel.

Desirable Experience in a coordination, scheduling, administration or service support role.

Experience using Job Logic or another CAFM/service management system.

Experience within facilities management, HVAC, maintenance, engineering or a similar service environment.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills.

If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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