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- Tasks: Manage customer orders from receipt to delivery, ensuring accuracy and effective communication.
- Company: Join a dynamic team focused on seamless order fulfilment and customer satisfaction.
- Benefits: Enjoy excellent benefits, a supportive work environment, and opportunities for professional growth.
- Why this job: Be part of a crucial role that impacts customer experience and operational efficiency.
- Qualifications: Degree preferred with experience in order management and strong financial skills.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Due to an internal promotion, our client is looking to recruit an Order Management Coordinator. The successful candidate will be responsible for managing customer orders from initial receipt through delivery and final invoicing. This role requires accuracy, timely processing, and effective communication with internal teams and customers to provide a smooth end-to-end order fulfilment experience.
We are looking for someone educated to degree level with excellent customer service skills and strong financial acumen, with knowledge of budgeting and reporting coupled with excellent analytical skills. Fully office based Monday to Friday. Excellent benefits.
Duties include:
- Receive, review, and enter customer orders into the order management system
- Verify pricing, quantities, terms, and customer details for accuracy
- Coordinate with sales, production, warehouse, logistics, and finance teams to ensure on-time fulfilment
- Monitor order status from processing through delivery
- Proactively communicate with customers regarding order confirmations, delays, and delivery updates
- Resolve order discrepancies, shortages, or delivery issues
- Prepare and issue invoices once orders are delivered
- Maintain accurate customer and order records
- Support continuous improvement of order processing and fulfilment workflows
- Analyse performance metrics, prepare reports, and recommend solutions for improvement
- Manage budgets, forecasts, and internal financial tracking in collaboration with finance teams
- Coordinate cross-functional projects, ensuring deadlines, deliverables, and quality standards are met
- Preparation of weekly sales and margin reports
Skills/Experience:
- Bachelor's degree preferred
- 3+ years of experience in order management, customer service, or operations
- Strong financial acumen and experience with budgeting, forecasting, and reporting
- Excellent organizational, leadership, and communication skills
- Proven track record of process improvement and change management
- Ability to work cross-functionally and manage multiple priorities
- Proficiency with business software (SAGE/SAP systems, project management tools, Microsoft Office Suite)
- Strategic thinking with attention to detail
- Adaptability and resilience in a fast-paced environment
- Data-driven mindset with analytical skills
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Operations Co-ordinator in High Wycombe employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-ordinator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their order management processes and think about how your skills can enhance their operations. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Plus, it shows you’re proactive and keen!
We think you need these skills to ace Operations Co-ordinator in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Co-ordinator role. Highlight your experience in order management and customer service, and don’t forget to showcase your financial acumen and analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the job description and show us your passion for delivering excellent customer service.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to illustrate how you’ve successfully managed orders, resolved discrepancies, or improved processes. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Numbers
Since the role requires strong financial acumen, brush up on your budgeting and reporting skills. Be ready to discuss how you've managed budgets in the past and any analytical tools you've used. This will show that you understand the financial side of operations.
✨Master the Order Management Process
Familiarise yourself with the end-to-end order management process. Be prepared to explain how you would handle customer orders from receipt to invoicing. Highlight any experience you have with systems like SAGE or SAP, as this will demonstrate your technical proficiency.
✨Communication is Key
Effective communication is crucial for this role. Think of examples where you've successfully coordinated with different teams or resolved customer issues. Practice articulating these experiences clearly, as it will showcase your ability to maintain smooth operations.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've improved processes or resolved discrepancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact on previous roles.
