At a Glance
- Tasks: Coordinate service delivery and build strong customer relationships in a fast-paced environment.
- Company: Join a growing team focused on delivering world-class service.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive team.
- Other info: Dynamic role with opportunities for growth in a diverse workplace.
- Why this job: Make a real impact by ensuring customer satisfaction and service excellence.
- Qualifications: Experience in key account coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Key Account Co-ordinator to join our client's growing team. This role is key to building and maintaining strong customer relationships while ensuring the delivery of a 'world-class' service. You will work closely with customers, engineers, schedulers, and internal teams to coordinate service delivery, meet KPIs, and ensure all work is completed in line with agreed SLAs. This is a fast-paced role requiring excellent attention to detail, strong communication skills, and the ability to prioritise effectively.
We are looking for someone with key account co-ordination experience who can work in a busy role.
Duties include:
- Liaise with schedulers and specialist teams to ensure bookings meet customer SLA requirements
- Communicate effectively with customers, engineers, and subcontractors
- Manage all activity through the service management system
- Maintain accurate records and update customer portals with booking details
- Prepare and send RAMS, permits, and booking documentation
- Support permit requests and job progression via internal admin teams
- Process quotes and raise calls for completion
- Order parts through the appropriate departments
- Produce weekly performance reports and data analysis (including pivot tables)
Skills/Experience:
- Strong administrative experience with excellent attention to detail
- Scheduling experience
- Ability to work proactively and react quickly under pressure
- Confident communicator with customers and internal teams
- Strong organisational skills with the ability to prioritise workloads
- Experience working to KPIs and SLAs
- High level of customer service skills, with a focus on exceeding expectations
- IT literate (Microsoft Word, Excel, Outlook)
- Resilient, flexible, and comfortable in a fast-paced environment
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Key Account Co-ordinator/Scheduler in High Wycombe employer: Bucks & Berks Recruitment PLC
Join a dynamic and inclusive team as a Key Account Co-ordinator/Scheduler, where your organisational skills will shine in a fast-paced environment. Our company prioritises employee growth and offers a supportive work culture that values strong customer relationships and world-class service delivery. With opportunities for professional development and a commitment to diversity, we are an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Bucks & Berks Recruitment PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Co-ordinator/Scheduler in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Key Account Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and scheduling. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or prioritised workloads in fast-paced environments. This will demonstrate that you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Key Account Co-ordinator/Scheduler in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your key account co-ordination experience and showcases your strong organisational skills. We want to see how you’ve excelled in similar roles, so don’t be shy about sharing specific examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your written application reflects your strong communication skills. Clear, concise language will help us see that you can handle the demands of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Key Account Co-ordinator. Familiarise yourself with SLAs, KPIs, and how to manage customer relationships effectively. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, be ready to demonstrate your communication skills. Prepare examples of how you've successfully managed customer interactions or resolved issues in the past. This will highlight your ability to maintain strong relationships.
✨Be Organised and Detail-Oriented
Bring along any relevant documents that showcase your organisational skills, like reports or schedules you've created. During the interview, mention specific tools or methods you use to stay organised, as this is crucial for the fast-paced nature of the job.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and prioritise tasks. Think of scenarios where you've had to juggle multiple responsibilities or meet tight deadlines. Practising these responses will help you feel more confident during the interview.
