At a Glance
- Tasks: Manage helpdesk operations and coordinate maintenance activities for major retail clients.
- Company: Growing company in the HVAC and facilities management sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced role with a Monday to Friday schedule and a focus on teamwork.
- Why this job: Be the go-to person for clients and engineers, making a real difference every day.
- Qualifications: Experience in helpdesk or facilities management and strong customer service skills.
The predicted salary is between 40500 - 49500 £ per year.
An exciting opportunity has arisen for an organised and customer-focused Helpdesk Administrator to join a growing company operating within the HVAC and facilities management sector.
Working with a portfolio of major national and international retail clients, you will play a key role in managing reactive and planned maintenance activities, coordinating engineers, subcontractors and clients to ensure excellent service delivery and contractual compliance.
This is an excellent opportunity for someone with experience in Facilities Management, Helpdesk Operations or Service Coordination who thrives in a fast-paced environment and enjoys managing multiple priorities.
Monday to Friday 8am - 5pm with one hour break or 8.30am - 5pm with 30 mins break.
Key Responsibilities Helpdesk & Customer Service
- Act as the first point of contact for clients, engineers and subcontractors.
- Answer incoming calls and respond to email enquiries professionally and efficiently.
- Log and manage reactive maintenance requests.
- Prioritise jobs according to client requirements and contractual obligations.
- Provide timely and professional updates throughout the lifecycle of each job.
- Manage customer queries and challenging situations with confidence and professionalism. Job & Workflow Management
- Raise, manage and monitor work orders through CAFM and job management systems.
- Track jobs from initial instruction through to completion.
- Monitor engineer attendance, progress and outstanding actions.
- Obtain and review engineer reports, photographs and recommendations. Client Reporting & Communication
- Review technical information provided by engineers.
- Produce clear, concise and professional client-facing updates.
- Accurately communicate findings, completed works, outstanding actions and recommendations.
- Highlight operational risks, further attendance requirements or quotation requests where applicable.
- Ensure completed jobs contain sufficient information for reporting and invoicing purposes.
Skills/Experience 1.
Previous experience within a Helpdesk, Service Desk, Facilities Management or Maintenance Coordination environment. 2.
Experience working with CAFM systems and reactive mai...
Facilities Helpdesk Administrator in High Wycombe employer: Bucks & Berks Recruitment PLC
Join a well-established Independent Financial Advisory firm in Hare Hatch, where you will thrive in a supportive and collaborative environment that values your growth. With competitive salaries, study support, and genuine career progression opportunities, this role is perfect for those looking to advance their paraplanning career while enjoying the benefits of a company pension scheme and life insurance. Experience a dynamic workplace that encourages diversity and inclusivity, making it an excellent employer for aspiring financial services professionals.
Contact Details:
Bucks & Berks Recruitment PLC Recruitment Team
