We are recruiting on behalf of a well-established, global organisation seeking a Customer Service Executive to join their dynamic and fast-paced team in High Wycombe.
This is a fantastic opportunity for a customer-focused individual who enjoys working in an international environment and thrives in a varied, team-oriented role.
As a Customer Service Representative, you will play a key role in delivering outstanding customer service while supporting business growth. You will manage customer interactions, process transactions, and ensure a seamless experience from enquiry to delivery.
The successful candidate will have previous experience in customer services in an office based role.
Key responsibilities include:
Processing customer orders, quotes, and returns with a high degree of accuracy
Responding to customer enquiries and providing product and availability information
Following up with customers to ensure satisfaction and resolve any issues
Supporting cross-selling and upselling opportunities
Monitoring and tracking orders to ensure timely delivery
Investigating and resolving order or delivery concerns
Coordinating special handling requests and ensuring efficient fulfilment
Skills/Experience 1-2 years' experience in a customer service or similar role in an office
Strong communication skills, both written and verbal (English essential)
A passion for delivering excellent customer service
Good working knowledge of MS Office (additional systems experience advantageous)
Strong attention to detail and ability to process information accurately
Confidence working with numbers, including handling multiple currencies
Excellent problem-solving and organisational skills
A positive, energetic approach with the ability to work both independently and as part of a team
Benefits
Competitive salary of £26,100 - £29,200
Hybrid working options after probation
25 days holiday (increasing to 30 with service) +
Customer Service Executive in High Wycombe employer: Bucks & Berks Recruitment PLC
Join a well-established Independent Financial Advisory firm in Hare Hatch, where you will thrive in a supportive and collaborative environment that values your growth. With competitive salaries, study support, and genuine career progression opportunities, this role is perfect for those looking to advance their paraplanning career while enjoying the benefits of a company pension scheme and life insurance. Experience a dynamic workplace that encourages diversity and inclusivity, making it an excellent employer for aspiring financial services professionals.
Contact Details:
Bucks & Berks Recruitment PLC Recruitment Team
