Customer Service Executive in High Wycombe

We are recruiting on behalf of a well-established, global organisation seeking a Customer Service Executive to join their dynamic and fast-paced team in High Wycombe. This is a fantastic opportunity for a customer-focused individual who enjoys working in an international environment and thrives in a varied, team-oriented role.

As a Customer Service Representative, you will play a key role in delivering outstanding customer service while supporting business growth. You will manage customer interactions, process transactions, and ensure a seamless experience from enquiry to delivery.

The successful candidate will have previous experience in customer services in an office based role. Key responsibilities include:

• Processing customer orders, quotes, and returns with a high degree of accuracy
• Responding to customer enquiries and providing product and availability information
• Following up with customers to ensure satisfaction and resolve any issues
• Supporting cross-selling and upselling opportunities
• Monitoring and tracking orders to ensure timely delivery
• Investigating and resolving order or delivery concerns
• Coordinating special handling requests and ensuring efficient fulfilment
• Supporting wider team activities as required

Skills/Experience:

• 1-2 years' experience in a customer service or similar role
• Strong communication skills, both written and verbal (English essential)
• A passion for delivering excellent customer service
• Good working knowledge of MS Office (additional systems experience advantageous)
• Strong attention to detail and ability to process information accurately
• Confidence working with numbers, including handling multiple currencies
• Excellent problem-solving and organisational skills
• A positive, energetic approach with the ability to work both independently and as part of a team

Benefits:

• Competitive salary of £26,100 - £29,200
• Hybrid working options after probation
• 25 days holiday (increasing to 30 with service) + bank holidays
• Enhanced pension contribution
• Enhanced sick pay
• Health cash plan
• Employee recognition programmes
• Structured training and development opportunities
• Employee assistance programme
• Free parking

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.