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- Tasks: Be the friendly face of our office, managing schedules and supporting our team.
- Company: Join a supportive, family-friendly company in Henley-on-Thames.
- Benefits: Enjoy 25 days holiday, a pension scheme, and an annual bonus.
- Other info: Full training provided in a vibrant, collaborative environment.
- Why this job: Make a real difference in a dynamic role with opportunities to grow.
- Qualifications: Experience in scheduling and a passion for helping people.
The predicted salary is between 30000 - 32000 £ per year.
We are looking for a people focused Administrator to join our client's small, friendly and busy office team based in Henley-on-Thames. This is a varied and hands-on role, ideal for someone who enjoys working with people, systems and detailed administration in a supportive, family-friendly environment.
You will be the first point of contact for enquiries, supporting surveyors and engineers, managing schedules, and ensuring office systems and records are maintained accurately and efficiently.
The successful candidate will have experience in scheduling and managing diaries, looking after engineers and planning. The role is Monday to Friday 9am - 5.30pm, office based and is paying between £30k and £32k plus annual bonus and benefits including 25 days holiday.
Key responsibilities- Act as the first point of contact for incoming phone calls, enquiries and queries
- Manage inboxes, including enquiries and manufacturer leads
- Screen enquiries to assess suitability and respond accordingly
- Raise job references and maintain accurate project records
- Book surveys into the surveying team's calendars and capture full survey details
- Raise invoices for surveys
- Schedule daily engineer appointments and prepare worksheets
- Rearrange engineers' diaries at short notice for emergencies
- Liaise with external servicing partners for overflow works
- Order materials and raise invoices relating to servicing and upgrades
- Maintain up-to-date files, site information and client records
- Greet visitors and handle deliveries when needed
- Friendly, professional and confident on the phone
- Interested in people
- Comfortable working with computer systems and project management tools
- Highly organised with excellent attention to detail, spelling and grammar
- Calm, flexible and adaptable during busy periods
- Proactive with a focus on improving processes
- Accurate with data entry and interested in planning and scheduling
- Commercially aware, with an eye on efficiency and profitability
- Full-time, permanent position
- 25 days' paid holiday plus all Bank Holidays
- Company pension scheme
- Annual profit share
- Family-friendly, supportive company culture
- Variety of work with opportunities to progress
- Full training provided
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Customer Services Administrator employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Be Personable: Since this role is all about people, make sure your application reflects your friendly and professional nature. Use a warm tone in your cover letter and show us how you enjoy working with others.
Show Off Your Organisation Skills: Highlight your experience in scheduling and managing diaries. We want to see how you keep things running smoothly, so give us examples of how you've juggled multiple tasks and maintained accuracy in your previous roles.
Attention to Detail is Key: Make sure your CV and cover letter are free from typos and errors. We love candidates who pay attention to detail, so double-check your spelling and grammar before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right hands!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Customer Services Administrator role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about interacting with people, be prepared to share examples of how you've successfully managed customer enquiries or supported a team in the past. Highlight your friendly and professional phone manner, as well as any experience you have in scheduling and managing diaries.
✨Demonstrate Your Organisational Skills
The ability to stay organised is crucial for this position. Bring up specific instances where you’ve effectively managed multiple tasks or projects simultaneously. Discuss any tools or systems you’ve used to keep track of schedules and records, as this will show you’re proactive and detail-oriented.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, the types of projects you’ll be handling, or how they measure success in this role. It’s a great way to demonstrate your enthusiasm and curiosity.