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- Tasks: Manage customer orders and ensure smooth communication from start to finish.
- Company: Established company in High Wycombe with a friendly atmosphere.
- Benefits: £26k - £28k salary, 25 days holiday, and private healthcare after probation.
- Other info: Office-based role with a supportive environment and opportunities for growth.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Experience in scheduling engineers or contractors and strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
We have a fantastic opportunity for a bright, personable and customer focused Administrator to join our client, a well established company based in High Wycombe. We are looking for someone to be responsible for ensuring that customer orders are processed efficiently and accurately, from initial contact through to delivery and invoicing. This role involves lots of customer interaction, coordination with internal teams and various administration tasks.
The role is office based, Monday to Friday, £26k - £28k plus excellent benefits including 25 days holiday and private healthcare after probation.
Duties include:- Contacting customers, discussing their requirements and delivery schedules
- Answering emails and calls from customers
- Processing orders onto Sage and making sure all details are correct
- Allocating stock and preparing tickets for the Production Supervisor
- Generating forecast schedules and project values
- Raising and sending quotes
- Arranging fulfilment of replacement orders
- Experience in a similar role (scheduling engineers/contractors etc)
- Excellent verbal and written communication skills
- Strong attention to detail with great organisational skills
- Able to problem solve and find solutions quickly
Customer Service Administrator employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience in scheduling engineers or contractors can shine through. Practice common interview questions and be ready to showcase your excellent communication skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Keep an eye on our listings and get your applications in – we’re rooting for you!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing personality, so let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves lots of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how you’d chat with a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you handle customer inquiries and complaints, as this role is all about ensuring customer satisfaction. Think of specific examples from your past experience that showcase your ability to communicate effectively and resolve issues.
✨Familiarise Yourself with Sage
Since you'll be processing orders on Sage, it’s a good idea to have a basic understanding of the software. If you’ve used similar systems before, be prepared to talk about that experience. Highlight any relevant skills that demonstrate your ability to learn new software quickly.
✨Show Off Your Organisational Skills
This role requires strong organisational skills, so come prepared with examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, especially when scheduling engineers or contractors.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.