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For Companies At a Glance
- Tasks: Assist customers and analyse data to enhance service quality.
- Company: Join a dynamic team focused on delivering exceptional customer care.
- Benefits: Gain valuable experience in a supportive office environment for four months.
- Why this job: Perfect for those seeking hands-on experience in customer service and data analysis.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: This is a temporary role, ideal for students looking for summer work.
The predicted salary is between 24000 - 33600 £ per year.
We are currently recruiting for a temporary customer service assistant to work for a 4 month period, full time and 100% office based. This is a project based Customer care position that requires 4 months commitment.
Key duties include:
- KPI/SLA and general data analysis to ensure you drive data driven fact-based decision making proactively for our customers
- Support Customer & Service Care Manager
Customer Care Assistant employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant
✨Tip Number 1
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer care. Understanding these metrics will help you demonstrate your ability to drive data-driven decisions during the interview.
✨Tip Number 2
Brush up on your data analysis skills, as this role requires you to analyse data effectively. Consider using examples from previous experiences where you've successfully used data to improve customer service or resolve issues.
✨Tip Number 3
Prepare to discuss how you can support a manager in a fast-paced environment. Think of specific instances where you've worked collaboratively with others to achieve goals, as this will show your teamwork skills.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to articulate how your personal values align with ours can set you apart and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities of a Customer Care Assistant. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to handle data analysis and support management effectively.
Showcase Your Skills: Make sure to mention specific skills that are relevant to the role, such as data analysis, communication, and problem-solving. Use examples from past experiences to illustrate these skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Be sure to express your commitment to the 4-month project duration.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key duties, especially around KPI/SLA and data analysis. Be prepared to discuss how your previous experience aligns with these responsibilities.
✨Showcase Your Analytical Skills
Since the role involves data analysis, be ready to provide examples of how you've used data to make decisions in past roles. Highlight any specific tools or methods you’ve used to analyse data effectively.
✨Demonstrate Customer Focus
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond for a customer, as this will show your commitment to customer care, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or specific projects you might be involved in. This shows your interest in the role and helps you gauge if it's the right fit for you.
