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For Companies At a Glance
- Tasks: Handle and resolve customer complaints through effective communication and case management.
- Company: Join a leading financial services company based in Slough, committed to customer satisfaction.
- Benefits: Enjoy hybrid working options after training and the potential for a permanent role.
- Why this job: Make a real impact by improving customer experiences in a supportive and inclusive environment.
- Qualifications: Two years of complaints handling experience and strong communication skills are essential.
- Other info: This is an ongoing temporary role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We have an exciting opportunity for a Complaints Specialist to join our client, a financial services company based in Slough.
The successful candidate will have previous experience in complaints handling and case management experience as well writing and issuing final response letters.
Office based in Slough (hybrid working available following training*).
Ongoing temp role.
Key responsibilities:
- Respon…
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Complaints Handler employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service and its processes. Understanding how complaints are escalated and resolved can give you an edge in interviews, showing that you're proactive and knowledgeable about industry standards.
✨Tip Number 2
Brush up on your negotiation and objection-handling skills. Role-play scenarios with friends or family to practice responding to difficult customer situations, as this will help you demonstrate your ability to manage complaints effectively during the interview.
✨Tip Number 3
Network with professionals in the financial services sector, especially those who have experience in complaints handling. Attend industry events or join relevant online forums to gain insights and potentially get referrals for the role.
✨Tip Number 4
Prepare specific examples from your past experience where you've successfully resolved complaints. Be ready to discuss these in detail during the interview, highlighting your problem-solving skills and ability to work independently.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in complaints handling and case management. Use specific examples that demonstrate your ability to resolve complaints effectively, especially through final response letters.
Craft a Strong Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Emphasise your experience with the Financial Ombudsman Service and your knowledge of regulations in the consumer finance industry.
Showcase Communication Skills: In your application, provide examples of your verbal and written communication skills. Mention any instances where you successfully negotiated or handled objections, as these are crucial for the role.
Highlight Relevant Experience: Clearly state your two years of experience in a complaint handling role. If you have worked in a financial services environment, make sure to mention this, as it aligns with the company's requirements.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Showcase Your Complaints Handling Experience
Make sure to highlight your previous experience in complaints handling during the interview. Be prepared to discuss specific cases where you successfully resolved complaints, particularly through final response letters, as this is a key requirement for the role.
✨Demonstrate Knowledge of Regulations
Familiarise yourself with relevant regulations and industry standards related to complaints handling in the financial services sector. Being able to discuss these regulations confidently will show that you understand the importance of compliance in this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of examples from your past experiences where you effectively managed customer complaints and how you navigated challenging situations.
✨Communicate Clearly and Confidently
Good communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will help you convey your ideas effectively during the interview and demonstrate your suitability for the role.
