Client Services Account Manager

Our client is a well-established and innovative print and communications business seeking an Account Manager to join their Client Services team. This is an exciting opportunity for a customer-focused professional with excellent organisational skills and a passion for delivering outstanding service. Acting as the key link between clients and production teams, you will manage projects from initial quotation through to delivery, ensuring work is completed accurately, on time and to the highest quality standards. Due to the operational and order-processing nature of this role, we are happy to consider applications from candidates with transferable skills. The role offers significant variety, working with clients across a range of specialist sectors while collaborating closely with production, studio, operations, accounts and supplier partners.

Key Responsibilities

• Manage and develop a portfolio of existing client accounts
• Prepare accurate estimates and quotations
• Coordinate projects from brief through to production and delivery
• Liaise with internal departments to ensure customer requirements are met
• Create and maintain clear production instructions and job documentation
• Monitor project timelines and proactively manage work in progress
• Build and maintain strong supplier relationships for outsourced services
• Ensure products are manufactured to customer specifications and quality standards
• Manage proof approvals and confirm delivery schedules with clients
• Investigate, troubleshoot and resolve customer and production issues
• Prepare completed jobs for accurate invoicing and billing
• Record customer meetings, visits and key discussions
• Identify opportunities to upsell services and grow existing business.

About You

To be successful in this role, you will be an organised and proactive individual with excellent communication and relationship-building skills. You will ideally have:

• Strong commercial awareness and the ability to make sound business decisions
• Excellent organisational and project management skills
• A high level of attention to detail and accuracy
• Confidence managing multiple projects and priorities simultaneously
• Strong problem-solving abilities and a proactive approach
• Intermediate Microsoft Office skills
• The ability to work effectively under pressure and meet deadlines
• A collaborative approach and strong team ethic

Benefits

• Competitive salary based on experience
• 23 days annual leave plus additional long-service entitlement
• Company pension scheme
• Death in service benefit
• On-site parking
• Volunteer days
• Employee Ownership Trust benefits (tax free bonus paid yearly)
• Supportive and collaborative working environment
• Opportunities for professional development and career progression

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.