Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support for our clients.
- Company: Join a forward-thinking company that values teamwork and customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference by enhancing customer experiences in a fast-paced setting.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
The predicted salary is between 24000 - 28800 £ per year.
We are looking for an experienced Customer Service Team Leader to lead and support our client's Customer Service team in a fast-paced operational environment. You will oversee daily customer service activity, manage team performance and ensure customer orders and queries are handled accurately and on time. The role acts as a key link between customers, internal teams and management with responsibility for maintaining high service levels and supporting effective use of Microsoft Dynamics 365 Business Central.
Salary: £28k- £32k per annum depending on experience
Location: Office-based in Bourne End
Key Responsibilities:
- Lead and support the customer service team
- Manage calls, shared inboxes, and customer enquiries
- Ensure customer orders are processed within 24 hours, maintaining 99% OTIF
- Monitor back orders and delayed shipments, providing regular updates
- Maintain accurate order, pricing, and customer records
- Act as a key user for Microsoft Dynamics 365 Business Central
- Produce reports and support KPI reviews
Key Skills:
- Experience in a customer service or account management role
- Previous team leadership or supervisory experience
- Strong organisational and communication skills
- ERP system experience (Dynamics 365 Business Central desirable)
- Calm, customer-focused, and confident managing multiple priorities
Customer Service Team Leader in Bourne End employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Bourne End
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Team Leader in Bourne End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in previous roles. We want to see how you’ve managed teams and handled customer queries effectively.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re the perfect fit for our Customer Service Team Leader role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Stuff
Make sure you’re familiar with Microsoft Dynamics 365 Business Central. Brush up on its features and how it can enhance customer service operations. Being able to discuss your experience with ERP systems will show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you managed performance or resolved conflicts. This will demonstrate your capability to lead the customer service team effectively.
✨Be Customer-Centric
During the interview, highlight your approach to customer service. Share stories that illustrate your calmness and focus on customer satisfaction, especially when handling multiple priorities. This will resonate well with the role's requirements.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like managing back orders or dealing with difficult customers. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to maintain high service levels.
