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- Tasks: Lead and inspire a team to deliver top-notch customer service.
- Company: Join a dynamic company focused on exceptional customer experiences.
- Benefits: Competitive salary, hybrid working options, and career development opportunities.
- Why this job: Make a real impact by guiding teams and enhancing customer satisfaction.
- Qualifications: Experience in customer service leadership and strong coaching skills.
- Other info: Embrace a diverse and inclusive workplace with growth potential.
The predicted salary is between 42000 - 58000 £ per year.
Location: Loudwater, High Wycombe
Salary: Circa £50,000
Contract: 12-month Fixed Term
Hours: 9am-5pm
Hybrid: Potential once probation is completed (1 day per week)
Our fantastic client is seeking a confident and experienced Senior Customer Service Team Leader to join them on a 12-month fixed term contract (due to a secondment). This role is ideal for someone who thrives in a leadership position and enjoys helping teams deliver first-class customer service.
You will take responsibility for a group of Customer Service Team Leaders, providing guidance, motivation, and clear direction. Your focus will be on driving team performance, developing strong leaders, and maintaining exceptional customer experience across the department.
Duties include:
- Leading and supporting Customer Service Team Leaders, helping them bring out the best in their teams
- Monitoring performance and ensuring KPIs and service levels are consistently achieved
- Encouraging continuous improvement and championing best practice
- Using performance insights to guide actions and improvement plans
- Assisting with recruitment, onboarding, training, and ongoing development
- Acting as the point of escalation for complex customer issues
Skills/Experience:
- Previous experience in a senior customer service or contact-centre leadership role
- Proven ability to manage and coach leaders
- Strong analytical skills with the ability to transform data into meaningful action
- Effective communication and stakeholder-management skills
- A genuine dedication to delivering an excellent customer experience
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Customer Service Manager - 12 month FTC in Bourne End employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - 12 month FTC in Bourne End
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the role of a Customer Service Manager. We want you to shine!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive performance improvements in your previous roles. This will demonstrate your ability to transform insights into action, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager - 12 month FTC in Bourne End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any achievements in customer service to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Keep it engaging and relevant!
Showcase Your Analytical Skills: Since we value data-driven decision-making, don’t forget to mention any experience you have with performance metrics or KPIs. Share examples of how you’ve used data to improve team performance in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Customer Service Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've used data to drive improvements in your previous roles, as this will show your analytical skills and commitment to excellence.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated team leaders or improved team performance, as this role is all about guiding others to deliver top-notch service.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle complex customer issues or team conflicts. Think through your approach to problem-solving and be ready to share real-life examples that demonstrate your effective communication and stakeholder management skills.
✨Emphasise Continuous Improvement
Discuss your passion for continuous improvement and best practices in customer service. Share any initiatives you've implemented that led to enhanced customer experiences, showing that you're proactive and dedicated to delivering exceptional service.