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- Tasks: Deliver exceptional customer service to patients and manage enquiries effectively.
- Company: Successful medical supplies company in Loudwater, High Wycombe.
- Benefits: 25 days holiday, pension, life assurance, free parking, and more.
- Why this job: Join a supportive team and make a difference in patients' lives.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible working hours with one day from home after training.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a highly successful medical supplies company based in Loudwater, High Wycombe. The successful candidate will be delivering excellent customer service to all their patients, existing and new.
We are looking for candidates with a customer service or sales background who enjoy communicating with patients/customers and possess a can do attitude.
Benefits include:
- 25 days per annum rising to 27 days after 5 years' service
- Pension
- Medical cash back plan
- Life assurance
- Free parking
- Cycle to work scheme
- Subsidised staff canteen
- Much more
Working hours are 10am - 6pm with 1 day working from home after training period.
Duties include:
- Proactively contacting patients, both new and existing
- Dealing with enquiries
- Managing your own database of patients
- Checking if patients need to place orders and advising them on products
- General administration
Skills/Experience:
- Proven telephone based Customer Service background
- Empathy towards patients with complex medical conditions
- Proven experience of managing high call volumes
- Possess influential and persuasive skill set
- Excellent telephone manner
- Excellent communication, oral and written, skills
- Able to work under pressure
- Able to multitask
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Customer Service Executive in Bourne End employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Bourne End
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. Focus on being clear, friendly, and empathetic – just like you'd need to be with patients.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding their customer service philosophy or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to take the next step in your career.
We think you need these skills to ace Customer Service Executive in Bourne End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how you can bring that 'can do' attitude to our team.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good chat, but let’s keep it to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences, especially how you've handled difficult situations or high call volumes. This will show that you understand the importance of empathy and effective communication.
✨Research the Company
Take some time to learn about the medical supplies company you're interviewing with. Understand their products, values, and the patient demographic they serve. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you would handle an upset patient or manage multiple enquiries at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be sure to highlight your oral and written skills. During the interview, maintain a friendly tone, listen actively, and respond thoughtfully to questions. This will reflect your ability to connect with patients effectively.