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For Companies At a Glance
- Tasks: Lead a team, manage operations, and deliver exceptional customer service.
- Company: Join an industry-leading company with a focus on innovation and teamwork.
- Benefits: Competitive salary of £35k - £45k plus profit-related bonuses.
- Why this job: Make a real impact while developing your leadership skills in a hands-on role.
- Qualifications: Experience in managing teams and strong technical aptitude required.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
Are you looking to drive your career forward at an industry leading company? Do you have the experience of providing outstanding customer service and technical support and have managed a small team of engineers or technicians within a small to medium business? We are looking for a full time Technical Services Manager to run the operation of the service and maintenance side of our client's business which includes overseeing a team of engineers, providing support, driving sales and delivering outstanding customer service to all our residential customers. The successful candidate will need to be technical and also happy working in a very 'hands on' role, able to roll their sleeves up when required. Our client is offering a salary of £35k - £45k plus the potential of a profit related bonus scheme.
Key Responsibilities
- Manage and provide support to the employees of the company
- Have full control and management of the working engineers diary along with the in house CRM system
- Manage the stock control using a stock management system
- Process all administration relating to the ordering parts, booking goods and services, communicating requirements to customers and colleagues
- Deal confidently with customer enquiries both on the telephone and face to face
- Discuss maintenance requirements with customers and raise awareness of the products and services offered at the centre
- Understand and help to meet the objectives and targets of the centre including KPIs, and P and L
- Maintain high levels of customer satisfaction by delivering outstanding customer service
- You will ensure that the team has the correct equipment, tools and information to complete all works safely and efficiently
- Responsibility for the company's fleet of vehicles and tools
- Overall responsibility for the site including cleanliness, order and other daily company operational duties
The Person
- Must have worked in a small business environment where you have directly managed a team and/or operation
- Have a high technical aptitude, able to understand and absorb the technical environment quickly
- Highly organised with an eye for detail, you'll have the ability to prioritise and manage multiple tasks
- Strong customer service experience with the confidence to discuss our products and services
- IT literate and a basic understanding of accounts
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Technical Services Manager in Beaconsfield employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager in Beaconsfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially around customer service and team management. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Technical Services Manager in Beaconsfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Services Manager. Highlight your experience in managing teams and providing top-notch customer service, as these are key for us.
Showcase Your Technical Skills: We want to see your technical aptitude shine through! Include specific examples of how you've tackled technical challenges or improved processes in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects of the role. Understand the products and services your potential employer offers, and be ready to discuss how your experience aligns with their needs. This will show that you're not just a manager but also someone who can get hands-on when required.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. This will demonstrate your ability to lead and support your future colleagues effectively.
✨Customer Service is Key
Since the role involves delivering outstanding customer service, be ready to share your experiences dealing with customers. Highlight any challenging situations you've faced and how you turned them into positive outcomes. This will illustrate your commitment to customer satisfaction.
✨Get Organised
As the job requires managing multiple tasks and priorities, come prepared with a plan. Discuss how you stay organised, perhaps by using tools or systems that help you manage your time and resources effectively. This will show that you can handle the operational side of the role with ease.
