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- Tasks: Provide top-notch customer support and build strong relationships with clients and stakeholders.
- Company: Join a dynamic team at a leading UK operations company in Marlow.
- Benefits: Enjoy hybrid working after 3 months, competitive salary, and personal development opportunities.
- Other info: Fast-paced role with excellent career growth and a focus on diversity and inclusion.
- Why this job: Make a real difference in customer experiences while growing your career in a supportive environment.
- Qualifications: 1+ years in customer service or sales support with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated and professional After Sales Support Executive to join our client's UK Operations Team on a 12 month FTC, based in their Marlow office. In this customer-focused position, you will provide exceptional support across all our client's brands, ensuring every customer receives a best-in-class experience. If you thrive in a fast-paced environment, enjoy problem-solving and are confident building strong working relationships, this is a fantastic opportunity to grow within a supportive and collaborative team. After sales (warranty and technical) experience desirable. Hybrid working after 3 months. Mon to Fri 9am - 5pm.
Key Responsibilities
- Deliver a first-class customer support service with a focus on achieving first-time resolution
- Build and maintain strong relationships with Service Centre agents, dealers and key stakeholders
- Take ownership of all customer interactions, ensuring timely and accurate follow-up
- Authorise product collections and coordinate repairs under guarantee
- Identify opportunities to improve cost efficiency and drive operational excellence
- Support departmental projects from initial concept through to implementation
- Develop product knowledge and commit to ongoing personal development
- Travel occasionally within the UK to carry out inspections and review warranty returns
Skills & Experience Required
- Minimum 1 year's experience in customer service or sales support, with proven problem-resolution skills
- Strong ability to identify issues and deliver effective solutions quickly
- Excellent organisational and time-management skills, with the ability to handle multiple enquiries
- Confident communicator with excellent written and verbal skills
- Experience using CRM systems
- Proficient in Microsoft Office applications
- Strong data entry, typing and analytical abilities
- Able to build and manage key working relationships across the business
- A reliable team player who is also capable of working autonomously and building trust with customers
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. In order to make an application, simply read through the following job description and make sure to attach relevant documents. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
After Sales Support Executive - 12 month FTC employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Executive - 12 month FTC
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. A friendly chat can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your enthusiasm! During interviews, express your passion for providing excellent customer support. Share specific examples of how you've gone above and beyond in previous roles to impress your potential employer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows that you’re proactive and genuinely interested in the position.
We think you need these skills to ace After Sales Support Executive - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how your background aligns with the After Sales Support Executive role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to mention your experience with CRM systems and Microsoft Office applications. We’re looking for someone who can hit the ground running, so highlight any technical skills that make you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know the Company and Its Brands
Before your interview, take some time to research the company and its various brands. Understanding their values, mission, and customer service approach will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves a lot of customer interaction and problem resolution, prepare specific examples from your past experience where you've successfully resolved issues. Highlight your thought process and the steps you took to achieve a first-time resolution.
✨Demonstrate Strong Communication Abilities
As a confident communicator, practice articulating your thoughts clearly and concisely. During the interview, focus on how you can build strong relationships with customers and stakeholders, as this is key to the After Sales Support Executive role.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your enthusiasm for the position. Ask about the team dynamics, opportunities for personal development, or how success is measured in the role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.