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- Tasks: Provide first line support for EPOS systems and assist with installations.
- Company: Join a well-established client in the rapidly growing golf industry.
- Benefits: Enjoy hybrid working, an attractive pension scheme, and access to trade-price golf products.
- Why this job: Be part of a new project with growth potential and make a real impact.
- Qualifications: Strong computer skills and customer service experience are essential.
- Other info: Annual bonus and private healthcare included.
The predicted salary is between 21600 - 36000 £ per year.
We are looking for a bright individual with an understanding of retail EPOS systems and general IT tasks to join our highly successful and well-established client in the golf industry. This is a brand-new role and a unique opportunity to grow with this new project as it expands rapidly in the next 12-24 months. In this role you will provide first line support to members of the organisation who have purchased a new EPOS system. You will also remotely support the installation of the EPOS systems. Salary circa £30,000, 37.5 hrs per week, plus Attractive Company Pension Scheme Hybrid Working Sage Benefits Package Annual Bonus Access to trade-price golf products Access to Private Healthcare Key Responsibilities Answering direct calls and enquiries from members Diagnosing and rectifying issues to meet member expectations Escalate any complex problems to the software developers where necessary Assisting the implementation manager with EPOS system implementation tasks such as delivering remote training sessions and equipment setup support Remotely support new members through their POS installations Processing product amendment suggestions reported by members Professional Experience Required: Strong computer skills Customer support/Customer service experience Microsoft Excel experie…
Customer Solutions Executive - Golf Industry employer: Bucks & Berks Recruitment PLC Careers
Contact Detail:
Bucks & Berks Recruitment PLC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Executive - Golf Industry
✨Tip Number 1
Familiarize yourself with retail EPOS systems and their common issues. Understanding how these systems work will help you provide effective support and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a tech support context. Being able to communicate clearly and empathetically with users who may be frustrated will set you apart as a candidate.
✨Tip Number 3
Highlight any experience you have with remote training or support. This role involves assisting with remote installations and training sessions, so showcasing relevant experience will be beneficial.
✨Tip Number 4
Research the golf industry and the specific challenges it faces regarding technology. Showing that you understand the sector will demonstrate your commitment and interest in the role.
We think you need these skills to ace Customer Solutions Executive - Golf Industry
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and required skills. Tailor your application to highlight your experience with retail EPOS systems and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles where you provided customer service or technical support, especially in relation to IT tasks or EPOS systems. Use specific examples to demonstrate your skills.
Show Enthusiasm for the Golf Industry: Express your interest in the golf industry in your application. Mention any relevant experience or passion for golf that could make you a great fit for the company culture and the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bucks & Berks Recruitment PLC Careers
✨Show Your Technical Skills
Make sure to highlight your understanding of retail EPOS systems and general IT tasks during the interview. Be prepared to discuss any relevant experience you have with these systems, as this will demonstrate your capability to provide first-line support.
✨Demonstrate Customer Service Experience
Since the role involves direct interaction with members, it's crucial to showcase your customer support or customer service experience. Share specific examples of how you've successfully resolved issues or provided assistance in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various technical issues that members might face. Practice articulating your thought process in diagnosing and rectifying problems, as well as when to escalate issues to software developers.
✨Familiarize Yourself with Remote Training
Since you'll be assisting with remote training sessions, it’s a good idea to familiarize yourself with effective online training techniques. Be ready to discuss how you would approach training new members on the EPOS system and what tools you would use.
