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- Tasks: Engage with customers via phone and email, managing orders and inquiries.
- Company: Join a leading organization in Marlow, home to top UK brands!
- Benefits: Enjoy hybrid working, 25 days holiday, and private medical insurance.
- Why this job: Be part of a dynamic team with a focus on customer satisfaction and support.
- Qualifications: Previous customer service experience in a B2C environment is essential.
- Other info: Experience with SAP or Salesforce is a plus; work hours are 9am-5pm, Mon-Fri.
The predicted salary is between 28800 - 42000 £ per year.
An exciting opportunity has arisen to join our client, a leading organisation, in Marlow, home to some of the most well known brands in the UK! Fantastic benefits, lovely working hours – 9am – 5pm Mon to Fri, plus 25 days holiday and private medical. We are looking for someone confident, customer focused and enthusiastic with previous experience in customer services or a call centre, used to working with a high volume of inbound calls and emails in a B2C environment. Must also have experience working with a product (not a service). Experience in SAP or Salesforce highly advantageous. HYBRID WORKING – 2 days at home and 3 in the office! This is a B2C customer service role and B2C experience is required. Duties include Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems Manage all direct customer orders as per the internal sales order process Handle and respond efficiently to all general and order specific direct customer enquiries Manage return requests effectively Support with order status updates and delivery tracking queries Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions Provide feedback…
Customer Service Executive employer: Bucks & Berks Recruitment PLC Careers
Contact Detail:
Bucks & Berks Recruitment PLC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the specific products that the company offers. Since this role requires experience with a product rather than a service, understanding the features and benefits of their products will help you stand out during the interview.
✨Tip Number 2
Brush up on your knowledge of CRM systems, especially SAP or Salesforce. If you have experience with these tools, be ready to discuss how you've used them in previous roles to manage customer interactions effectively.
✨Tip Number 3
Prepare examples from your past work where you successfully handled high volumes of inbound calls and emails. Highlight your ability to manage customer complaints and provide resolutions, as this is a key aspect of the role.
✨Tip Number 4
Since this position offers hybrid working, think about how you can demonstrate your ability to work independently at home while also being a team player in the office. Be ready to share strategies you use to stay organized and productive in both environments.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service or call centers. Emphasize your ability to handle high volumes of inbound calls and emails, as well as any specific product experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-focused approach and provide examples of how you've successfully managed customer inquiries and complaints in the past.
Highlight Relevant Skills: Clearly outline any experience you have with CRM systems like SAP or Salesforce. If you have worked in a B2C environment, make sure to mention this as it is a key requirement for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bucks & Berks Recruitment PLC Careers
✨Show Your Customer Service Skills
Be ready to share specific examples from your previous roles that highlight your customer service experience. Discuss how you handled high volumes of calls and emails, and how you resolved customer issues effectively.
✨Familiarize Yourself with the Products
Since this role requires experience with a product, make sure you understand the products offered by the company. Be prepared to discuss how you can assist customers with these products and any relevant experiences you've had.
✨Highlight Your Technical Skills
If you have experience with SAP or Salesforce, be sure to mention it during the interview. Discuss how you've used these systems in the past to manage customer interactions and orders efficiently.
✨Demonstrate Enthusiasm for Hybrid Working
Since this position offers hybrid working, express your enthusiasm for this arrangement. Share how you plan to stay productive and engaged while working both in the office and from home.
