At a Glance
- Tasks: Pick, pack, and process orders while providing top-notch customer service.
- Company: Join a dynamic team in Maidenhead focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be part of a hands-on role that combines logistics and customer interaction.
- Qualifications: Experience in warehousing and customer service is a must.
The predicted salary is between 30000 - 30000 £ per year.
Are you an organised and customer-focused individual with warehouse experience and a passion for delivering excellent service?
We are looking for a Warehouse & Customer Service Assistant to join our client’s team in Maidenhead.
This is a varied and hands‑on dual role that combines warehouse operations, logistics coordination, customer service, and sales support.
Working closely with the Customer Service Team, Sales Managers and Service Team, you will ensure customer orders are processed efficiently, stock is managed effectively, and customer enquiries are handled professionally.
This role is fully office based Monday to Friday and comes with a competitive salary and benefits plus company bonus.
Key Responsibilities
- Warehouse & Logistics
- Pick, pack, and process customer orders.
- Create and manage shipments through delivery partner portals.
- Receive, unload, and accurately book in stock from the factory.
- Maintain stock accuracy and availability within the warehouse.
- Ensure stock is stored correctly and rotated to support effective stock control.
- Prepare and submit documentation to customs partners.
- Manage customer returns and coordinate inspections with the Service Team.
- Customer Service & Sales Support
- Process customer orders accurately and within agreed timescales.
- Respond promptly to quotation requests and customer enquiries.
- Provide product information and recommend suitable solutions based on customer needs.
- Build and maintain strong relationships with new and existing customers.
- Handle customer queries and issues professionally, ensuring a positive customer experience.
Skills & Experience
- Previous experience working within a warehouse environment.
- Customer service experience, including handling enquiries and resolving customer issues.
- Strong organisational skills with excellent attention to detail.
- Proven problem‑solving ability and a proactive approach.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and conflicting deadlines.
- Good IT skills and confidence using computer systems.
- Fluent in English, both written and spoken.
- Customer-focused with a positive and professional attitude.
- Team player who enjoys collaborating with colleagues across different departments.
- Adaptable and able to work effectively in a fast‑paced environment.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills.
If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not con‑d t on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Warehouse & Customer Service Assistant in Thatcham employer: Bucks and Berks Recruitment
Join a dynamic and inclusive team as a PPM & Service Delivery Coordinator, where your organisational skills will be valued in a fast-paced environment. Our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities to enhance your skills while collaborating with engineers and suppliers. Located in a vibrant area, we provide a unique chance to contribute to meaningful projects while enjoying a balanced work-life experience.
Contact Details:
Bucks and Berks Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse & Customer Service Assistant in Thatcham
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to Bucks and Berks Recruitment. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at Bucks and Berks Recruitment. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Warehouse & Customer Service Assistant in Thatcham
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at Bucks and Berks Recruitment.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at Bucks and Berks Recruitment.
How to prepare for a job interview at Bucks and Berks Recruitment
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
