At a Glance
- Tasks: Deliver exceptional customer service and support in a busy business centre.
- Company: Join a dynamic Business Centre in Slough with a friendly atmosphere.
- Benefits: Earn £27k plus a £1k bonus, with great benefits and potential for growth.
- Other info: Flexible working options available; embrace a diverse and inclusive workplace.
- Why this job: Kickstart your career in a role that offers variety and progression opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a friendly, professional and highly organised Customer Service Representative to join our client, a busy Business Centre in Slough.
This is a varied front-of-house role that combines customer service, administration, facilities support and client liaison responsibilities.
As the first point of contact for customers and visitors, you will play a key role in delivering an exceptional customer experience while ensuring the smooth day-to-day running of the business centre.
The successful candidate will initially join us as a CSR with the opportunity to develop and progress within the business.
This is an excellent opportunity for someone who is looking to establish themselves within a growing business and take on additional responsibilities over time.
£27k plus £1k bonus and excellent benefits.
Monday to Friday 8.30 – 5.30 although the client would consider 4 days per week.
Key Responsibilities
- Customer Service & Reception
- Meet and greet customers and visitors, providing a professional and welcoming service.
- Manage reception duties and answer incoming calls efficiently.
- Handle customer enquiries promptly and professionally.
- Prepare meeting rooms and arrange refreshments when required.
- Maintain clean, tidy and presentable reception and communal areas.
- Build strong relationships with customers, visitors and colleagues.
- Administration & Centre Support
- Manage general administration duties including filing, purchase orders and delivery notes.
- Order and maintain office supplies.
- Carry out housekeeping checks across the centre.
- Support health and safety compliance procedures.
- Assist with centre audits and ensure meeting rooms are maintained to a high standard.
- Sales & Business Support
- Participate in centre tours for prospective clients.
- Develop knowledge of the company’s products and services.
- Support sales opportunities including meeting rooms, virtual offices and business support services.
Skills/Experience
- Customer-focused with excellent relationship-building skills.
- Confident communicating with people at all levels, including senior stakeholders.
- Highly organised with strong attention to detail.
- Positive, proactive and enthusiastic.
- Comfortable multitasking in a busy environment.
- Professional, reliable and self-motivated.
- IT literate, with good knowledge of Microsoft Office applications.
- Interested in commercial business environments and business support services.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills.
If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Customer Service Representative in Slough employer: Bucks and Berks Recruitment
Bucks & Berks Recruitment offers an exceptional work environment for Landscape Gardeners, providing a supportive and friendly team dedicated to your success. With flexible working hours, weekly pay, and opportunities to gain diverse experience across the beautiful Thames Valley region, you can enjoy meaningful work while developing your skills in a variety of gardening and landscaping tasks. Join us to be part of a company that values inclusivity and personal growth, ensuring you feel valued and empowered in your role.
Contact Details:
Bucks and Berks Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bucks and Berks Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bucks and Berks Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bucks and Berks Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Bucks and Berks Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bucks and Berks Recruitment!
How to prepare for a job interview at Bucks and Berks Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
