At a Glance
- Tasks: Deliver exceptional customer service and manage complex orders in a fast-paced environment.
- Company: Join a dynamic business that values collaboration and continuous improvement.
- Benefits: Enjoy hybrid working, competitive benefits, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Make a real difference by enhancing customer experiences and driving service excellence.
- Qualifications: 2+ years in customer service, strong communication skills, and ERP/CRM experience.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Customer Services Executive to join a fast-paced and collaborative business. This role is ideal for someone who is passionate about delivering exceptional customer service, solving problems, and driving continuous improvement. You will play a key role in managing customer relationships, processing complex orders, and ensuring a seamless service experience from enquiry through to delivery. This is a B2B role, offering excellent benefits and hybrid working.
Duties include:
- Act as a primary point of contact for customer queries and support
- Keep customers informed throughout the order lifecycle, ensuring a high level of satisfaction and trust
- Process complex customer orders via ERP systems
- Work closely with Sales, Supply Chain, and Finance teams to deliver a seamless service
- Manage customer accounts in line with internal processes and compliance requirements
- Handle and resolve complex customer claims, escalating where necessary
- Investigate root causes of issues and coordinate with internal teams to ensure timely resolution
- Maintain accurate records of customer interactions and outcomes
- Monitor service performance metrics and customer feedback
- Produce reports and provide insights to support continuous improvement initiatives
- Identify opportunities to enhance processes and contribute to service excellence
Skills/Experience:
- Minimum of 2 years' experience in a customer service role, ideally within FMCG or B2B environments
- Experience in sales order processing (FOB knowledge is advantageous)
- A genuine passion for helping customers and resolving issues
- Strong communication skills and a collaborative approach
- Excellent attention to detail and organisational ability
- Experience using ERP/CRM systems (e.g. SAP, Salesforce) and Microsoft Office
- A proactive mindset with a desire to learn and improve processes
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Customer Services Executive in Marlow employer: Bucks and Berks Recruitment
Join a dynamic and inclusive team as a Customer Services Executive, where your passion for exceptional customer service will be valued and nurtured. With a strong focus on employee growth and a collaborative work culture, you will have the opportunity to enhance your skills while contributing to continuous improvement initiatives. Enjoy the flexibility of hybrid working and a supportive environment that prioritises your well-being and professional development.
Contact Details:
Bucks and Berks Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complex orders. Show them you can think on your feet and provide exceptional service!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Executive in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in B2B or FMCG environments, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional customer service. Share specific examples of how you've solved problems or improved processes in previous roles to grab our attention.
Showcase Your Skills:Don’t forget to mention your experience with ERP/CRM systems like SAP or Salesforce. We love seeing candidates who are tech-savvy and can handle complex order processing with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bucks and Berks Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled complex orders or resolved tricky customer issues in the past. This will show that you’re not just talking the talk but have the experience to back it up.
✨Familiarise Yourself with ERP Systems
Since this role involves processing orders via ERP systems, it’s a good idea to get comfortable with the software mentioned in the job description, like SAP or Salesforce. If you’ve used similar systems before, be prepared to discuss how you navigated them and any challenges you overcame.
✨Show Off Your Problem-Solving Skills
Think of a few scenarios where you identified root causes of customer issues and how you coordinated with other teams to resolve them. Highlighting your proactive mindset and ability to improve processes will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication is key in this role, so practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully to questions. This will demonstrate your collaborative approach and help build trust with the interviewers.
