At a Glance
- Tasks: Coordinate key accounts and ensure top-notch service delivery for customers.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive salary, inclusive culture, and opportunities for career advancement.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Be the vital link between customers and teams, making a real difference every day.
- Qualifications: Experience in account coordination and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
We are seeking a highly organized and customer-focused Key Account Coordinator to join our client’s growing team. This role is key to building and maintaining strong customer relationships while ensuring the delivery of a “world-class” service. You will work closely with customers, engineers, schedulers, and internal teams to coordinate service delivery, meet KPIs, and ensure all work is completed in line with agreed SLAs. This is a fast-paced role requiring excellent attention to detail, strong communication skills, and the ability to prioritise effectively. We are looking for someone with key account co-ordination experience who can work in a busy role.
Duties include:
- Liaise with schedulers and specialist teams to ensure bookings meet customer SLA requirements
- Communicate effectively with customers, engineers, and subcontractors
- Manage all activity through the service management system
- Maintain accurate records and update customer portals with booking details
- Prepare and send RAMS, permits, and booking documentation
- Support permit requests and job progression via internal admin teams
- Process quotes and raise calls for completion
- Order parts through the appropriate departments
- Produce weekly performance reports and data analysis (including pivot tables)
Skills/Experience:
- Strong administrative experience with excellent attention to detail
- Scheduling experience
- Ability to work proactively and react quickly under pressure
- Confident communicator with customers and internal teams
- Strong organisational skills with the ability to prioritise workloads
- Experience working to KPIs and SLAs
- High level of customer service skills, with a focus on exceeding expectations
- IT literate (Microsoft Word, Excel, Outlook)
- Resilient, flexible, and comfortable in a fast-paced environment
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Contact Details:
Bucks and Berks Recruitment Recruitment Team
