At a Glance
- Tasks: Manage helpdesk operations and coordinate maintenance activities for major retail clients.
- Company: Join a growing company in the HVAC and facilities management sector.
- Benefits: Monday to Friday hours, supportive team environment, and opportunities for growth.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Be the first point of contact and make a real difference in service delivery.
- Qualifications: Experience in helpdesk or facilities management and strong customer service skills.
The predicted salary is between 40500 - 49500 £ per year.
An exciting opportunity has arisen for an organised and customer-focused Helpdesk Administrator to join a growing company operating within the HVAC and facilities management sector.
Working with a portfolio of major national and international retail clients, you will play a key role in managing reactive and planned maintenance activities, coordinating engineers, subcontractors and clients to ensure excellent service delivery and contractual compliance.
This is an excellent opportunity for someone with experience in Facilities Management, Helpdesk Operations or Service Coordination who thrives in a fast-paced environment and enjoys managing multiple priorities.
Monday to Friday 8am - 5pm with one hour break or 8.30am - 5pm with 30 mins break.
Key Responsibilities
- Helpdesk & Customer Service
- Act as the first point of contact for clients, engineers and subcontractors.
- Answer incoming calls and respond to email enquiries professionally and efficiently.
- Log and manage reactive maintenance requests.
- Prioritise jobs according to client requirements and contractual obligations.
- Provide timely and professional updates throughout the lifecycle of each job.
- Manage customer queries and challenging situations with confidence and professionalism.
- Job & Workflow Management
- Raise, manage and monitor work orders through CAFM and job management systems.
- Track jobs from initial instruction through to completion.
- Monitor engineer attendance, progress and outstanding actions.
- Obtain and review engineer reports, photographs and recommendations.
- Client Reporting & Communication
- Review technical information provided by engineers.
- Produce clear, concise and professional client-facing updates.
- Accurately communicate findings, completed works, outstanding actions and recommendations.
- Highlight operational risks, further attendance requirements or quotation requests where applicable.
- Ensure completed jobs contain sufficient information for reporting and invoicing purposes.
Skills/Experience
- Previous experience within a Helpdesk, Service Desk, Facilities Management or Maintenance Coordination environment.
- Experience working with CAFM systems and reactive maintenance workflows.
- Strong customer service and client communication skills.
- Excellent written and verbal communication abilities.
- Experience liaising with engineers, subcontractors and clients.
- Strong organisational skills and the ability to manage multiple priorities.
- High levels of accuracy and attention to detail.
- Good IT skills and confidence working across multiple systems.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills.
If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Helpdesk Administrator in High Wycombe employer: Bucks and Berks Recruitment
Join a dynamic and inclusive team as a PPM & Service Delivery Coordinator, where your organisational skills will be valued in a fast-paced environment. Our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities to enhance your skills while collaborating with engineers and suppliers. Located in a vibrant area, we provide a unique chance to contribute to meaningful projects while enjoying a balanced work-life experience.
Contact Details:
Bucks and Berks Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bucks and Berks Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bucks and Berks Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bucks and Berks Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Bucks and Berks Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bucks and Berks Recruitment!
How to prepare for a job interview at Bucks and Berks Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
