At a Glance
- Tasks: Manage helpdesk operations and coordinate maintenance activities for major retail clients.
- Company: Growing company in the HVAC and facilities management sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced role with Monday to Friday working hours.
- Why this job: Be the go-to person for clients and engineers, making a real difference in service delivery.
- Qualifications: Experience in facilities management or helpdesk operations is a plus.
The predicted salary is between 22050 - 26950 £ per year.
An exciting opportunity has arisen for an organised and customer-focused Helpdesk Administrator to join a growing company operating within the HVAC and facilities management sector.
Working with a portfolio of major national and international retail clients, you will play a key role in managing reactive and planned maintenance activities, coordinating engineers, subcontractors and clients to ensure excellent service delivery and contractual compliance.
This is an excellent opportunity for someone with experience in Facilities Management, Helpdesk Operations or Service Coordination who thrives in a fast-paced environment and enjoys managing multiple priorities.
Monday to Friday 8am - 5pm with one hour break or 8.30am - 5pm with 30 mins break.
Key Responsibilities Helpdesk Customer Service Act as the first point of contact for clients, engineers and subcontractors.
Answer incoming calls and respond to email enquiries professionally and efficiently.
Log and manage reactive maintenance requests.
Prioritise jobs according to client requirements and contractual obligations.
Provide timely and professional updates throughout the lifecycle of each job.
Manage customer queries and challenging situations with confidence and professionalism.
Job Workflow Management Raise, manage and monitor wo...
Facilities Helpdesk Administrator employer: Bucks and Berks Recruitment
Join a dynamic and inclusive team as a PPM & Service Delivery Coordinator, where your organisational skills will be valued in a fast-paced environment. Our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities to enhance your skills while collaborating with engineers and suppliers. Located in a vibrant area, we provide a unique chance to contribute to meaningful projects while enjoying a balanced work-life experience.
Contact Details:
Bucks and Berks Recruitment Recruitment Team
