At a Glance
- Tasks: Manage customer orders, resolve queries, and build strong relationships in a fast-paced environment.
- Company: Join a leading international brand in the consumer products sector.
- Benefits: £30,000 salary, hybrid working after onboarding, and a supportive team culture.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Make an impact in a dynamic role with opportunities for growth until September 2027.
- Qualifications: Experience in B2B customer service and strong attention to detail required.
The predicted salary is between 24750 - 30250 £ per year.
Our client is a leading international brand within the consumer products sector and is seeking a Customer Services Executive to join their busy operations team on a fixed-term contract until September 2027. This is an excellent opportunity for a customer-focused individual who enjoys working in a fast-paced B2B environment, managing orders, resolving queries, and building strong relationships with customers and internal stakeholders. It's essential that the successful candidate has experience in B2B order processing in a fast-paced environment with excellent attention to detail.
Key Responsibilities
- Processing customer orders accurately and efficiently
- Managing customer accounts and acting as a key point of contact
- Handling customer enquiries, claims, and complaints through to resolution
- Liaising with Sales, Supply Chain, Logistics, and Finance teams to ensure excellent service delivery
- Maintaining accurate customer records and order information
- Monitoring service levels and identifying opportunities for process improvements
- Providing customers with regular updates throughout the order lifecycle
About You
- Previous experience within a B2B customer service or sales support environment
- Strong order processing and data entry skills
- Excellent attention to detail and organisational skills
- Confident communicator with a proactive and problem-solving approach
- Comfortable working in a fast-paced, high-volume environment
- Experience with ERP systems, SAP, Salesforce, or similar would be advantageous
What's on Offer
- Salary of £30,000
- Fixed-term contract until September 2027
- Hybrid working available after successful completion of onboarding and training (2 days per week from home)
- Monday to Friday, 9am-5pm
- Friendly and supportive team environment
- Opportunity to join a well-established and highly regarded business
Customer Services Exectuive FTC in Marlow employer: Bucks and Berks Recruitment Careers
Join a dynamic and supportive finance team in Beaconsfield, where your contributions as a Management Accountant will be valued and recognised. Our client offers a collaborative work culture, excellent benefits including an early finish on Fridays, and ample opportunities for professional growth and development. With a commitment to diversity and inclusion, this organisation is an exceptional employer for those seeking meaningful and rewarding careers in finance.
Contact Details:
Bucks and Berks Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Exectuive FTC in Marlow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bucks and Berks Recruitment Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bucks and Berks Recruitment Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Exectuive FTC in Marlow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bucks and Berks Recruitment Careers.
How to prepare for a job interview at Bucks and Berks Recruitment Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bucks and Berks Recruitment Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bucks and Berks Recruitment Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
