Client Services Associate

Client Services Associate

Peterborough Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our Client Services team to deliver exceptional customer service and support clients.
  • Company: Buckles Solicitors is an award-winning firm providing top-notch legal services in the UK and internationally.
  • Benefits: Enjoy 25 days annual leave, private healthcare, enhanced pension, and extra time off for your birthday.
  • Why this job: Be the voice of Buckles, making a real impact in a supportive and innovative environment.
  • Qualifications: Previous customer service experience, strong communication skills, and proficiency in IT are essential.
  • Other info: We value diversity and are committed to creating an inclusive workplace for all.

The predicted salary is between 28800 - 43200 £ per year.

Who are Buckles? Buckles Solicitors LLP is an award-winning firm that provides world-class client experience and services on a comprehensive range of legal services to both businesses and individuals in the UK and internationally. Delivering effective and cost-efficient legal solutions from our offices based in Bristol, Cambridge, London, Nottingham, Peterborough, Stamford, Swindon, and with international presence in Paris and Milan. We recognise that all this is possible due to our team of highly dedicated, enthusiastic professionals across our locations. We pride ourselves on providing a positive work environment where independent thinking and new ideas are actively encouraged and where every member of the team genuinely can make a difference. Buckles carries the LawNet Mark of Excellence and is Investor in People Gold accredited.

About the Client Services Associate role: We are recruiting for an enthusiastic and professional individual to join our Client Services team in our Peterborough office. This role is a permanent full-time contract for 37.5 hours per week, working Monday – Friday 09:00 – 17:30 each day. The role would suit an individual who has some previous experience of working in an environment where they have delivered outstanding customer service, either face to face or via the phone. You will receive incoming main line calls and new business enquiries for all Buckles branch locations, delivering an exceptional experience for all external and internal clients. Overseeing the client services process and working with various teams to ensure that everything runs smoothly. The successful Client Services Associate will be the voice of Buckles and provide an excellent client experience and have good, consistent knowledge of the firm.

Key responsibilities and duties in the position:

  • Serve as a primary point of contact for internal clients with respect to client service initiatives.
  • Develop relationships with repeat clients.
  • Verify that all documentation received from the client complies with regulatory and compliance standards and firm-wide AML (anti money laundering) guidelines.
  • Work closely with the Compliance team in relation to the process of obtaining client Know Your Client “KYC” documentation to ensure adherence to all compliance policies, procedures, and regulatory obligations.
  • Liaising with clients as necessary during the client services process to gather KYC documentation, and ensure the appropriate legal documentation is in place including regulatory information.
  • Work with various teams to track that the client services process has been completed, including ensuring that the relevant lawyers have completed their part of the process.
  • Regularly update our client services processes to ensure we are maximising efficiencies.
  • Complete initial client consultation and conflict check to gather more specific information.
  • Filter website enquiries to ensure new client matters are referred to the relevant team, ensuring that we have responded within set KPIs.
  • Data capture and entry into the appropriate software packages.

Who is our ideal candidate?

  • Proven experience of delivering a high standard of customer service.
  • Excellent communication, interpersonal, and organisational skills.
  • Ability to multitask and manage multiple projects simultaneously.
  • Experience with CRM and project management tools.
  • Strong IT skills (Microsoft Office Suite).

Reward and development: Buckles recognise the success of every employee; working with you to ensure you have what you need to maximise your potential and develop your career. Alongside a host of development, professionally and personally, we offer some fantastic benefits, of which some are listed below:

  • 25 days annual leave + all UK Bank Holidays.
  • An additional day for your birthday each year (or closest working day to your birthday).
  • Additional annual leave on Christmas Eve (1 full day) and New Years Eve (half day PM) if these days fall on a normal working day.
  • Private healthcare options for you and your family – via Bupa.
  • Free healthcare cash back plans for you and your family.
  • Enhanced pension – 5% matched contribution by Buckles.
  • Ability to buy additional holiday – up to 5 days per year.
  • Group Life Assurance – 4 x your annual salary.

To apply: Please submit a CV demonstrating what skills and experience you have that is suitable for this role. We are an equal opportunity and disability-inclusive employer, and value diversity across the firm. We do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or parental or caring status. Please let us know if you require any reasonable adjustments to be made to the recruitment process. If you would prefer to discuss this confidentially, please email careers@buckles-law.co.uk and add the job title in the subject line of the email.

Client Services Associate employer: Buckles Solicitors LLP

Buckles Solicitors LLP is an award-winning firm that fosters a positive work environment in Peterborough, where independent thinking and innovative ideas are encouraged. As a Client Services Associate, you will benefit from a supportive culture that prioritises employee growth, offering extensive development opportunities alongside a competitive benefits package, including generous annual leave, private healthcare options, and enhanced pension contributions.
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Contact Detail:

Buckles Solicitors LLP Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Services Associate

Tip Number 1

Familiarise yourself with Buckles' values and client service philosophy. Understanding their commitment to delivering exceptional client experiences will help you align your responses during interviews and demonstrate that you're a good fit for their culture.

Tip Number 2

Prepare to discuss specific examples from your previous roles where you provided outstanding customer service. Highlighting your ability to handle challenging situations and maintain professionalism will showcase your suitability for the Client Services Associate position.

Tip Number 3

Research the legal services industry, particularly focusing on compliance and KYC processes. Being knowledgeable about these areas will not only impress your interviewers but also show that you're proactive and ready to contribute to the team.

Tip Number 4

Network with current or former employees of Buckles if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.

We think you need these skills to ace Client Services Associate

Customer Service Excellence
Excellent Communication Skills
Interpersonal Skills
Organisational Skills
Multitasking Ability
Project Management Skills
CRM Software Proficiency
Microsoft Office Suite Proficiency
Attention to Detail
Compliance Knowledge
Data Entry Skills
Relationship Building
Problem-Solving Skills
Time Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Client Services Associate role. Use specific examples to demonstrate how you've delivered outstanding service in previous positions.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the firm. Mention why you want to work at Buckles and how your values align with their commitment to client experience and teamwork.

Highlight Relevant Skills: In your application, emphasise your communication, organisational, and multitasking skills. Provide examples of how you've successfully managed multiple projects or tasks in a fast-paced environment.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Services Associate role.

How to prepare for a job interview at Buckles Solicitors LLP

Showcase Your Customer Service Skills

Since the role requires delivering outstanding customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to assist clients, as this will demonstrate your commitment to providing an exceptional client experience.

Familiarise Yourself with Compliance Standards

Understanding regulatory and compliance standards is crucial for this position. Brush up on AML guidelines and KYC documentation processes before the interview. This knowledge will show that you are proactive and serious about adhering to the firm's policies.

Demonstrate Your Communication Skills

As the voice of Buckles, effective communication is key. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your interpersonal skills, as building relationships with clients is a significant part of the role.

Prepare for Multitasking Scenarios

The ability to manage multiple projects simultaneously is essential. Think of examples where you successfully juggled various tasks or responsibilities. Be ready to discuss how you prioritise your workload and ensure that all client services processes run smoothly.

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