At a Glance
- Tasks: Lead the team and ensure exceptional guest experiences at a stunning country house hotel.
- Company: Join Buckland Manor, a prestigious hotel in the beautiful Cotswolds.
- Benefits: Enjoy a competitive salary, service charge, potential bonuses, and on-site accommodation.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a friendly team and make a real impact in luxury hospitality.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 28103 - 34348 £ per year.
An opportunity to join our family where work is a pleasure.
Location : One of the most elegant country house hotels in the Cotswolds, Buckland Manor is set in ten acres of stunning grounds.
With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Buckland Manor offers employees the opportunity to work within a traditional, yet friendly English country house hotel.
SERVICE CHARGE-We pay our team service charge each month!
This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £305 a month (around £3,600 per year) over and above base pay, for a full time employee.
The hotel may be able to offer on-site staff accommodation in order to help the newest members of the team settle into life at the hotel and local area, plus free parking is available on-site.
- £44,000 salary per annum 48 hours contract, Circa £4,200 service charge and a Bonus – to be discussed during the interview process.
About the Role
We are looking for a hardworking, confident and organised
Deputy Manager to join the team at one of the finest country house hotels in the UK.
Working closely with the General Manager, you will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences and high operational standards.
You will also deputise for the General Manager in their absence, taking overall responsibility for the hotel operation.
Key Responsibilities
- Oversee the smooth and effective day-to-day running of the hotel.
- Ensure consistently exceptional standards of guest service.
- Provide visible management presence throughout the hotel, particularly during busy service periods.
- Lead and support Heads of Department and Duty Managers, ensuring teams are well trained, motivated and performing to company standards.
- Build strong relationships with guests and colleagues to maximise guest satisfaction and commercial opportunities.
- Manage guest feedback and ensure appropriate actions are taken.
- Attend and lead regular operational briefings and meetings.
- Support recruitment, training, appraisals and performance management across the hotel.
- Ensure staffing levels and payroll are managed effectively in line with business requirements.
- Support the General Manager with budgeting, cost control and financial management.
- Ensure hotel banking, billing, revenue controls and month-end procedures are completed accurately.
- Oversee the Duty Management rota and ensure adequate management cover at all times.
- Ensure maintenance issues are identified and dealt with promptly.
- Take responsibility for the hotel in the absence of the General Manager.
- Undertake projects and additional responsibilities as required by the General Manager or Head Office.
About You
We are looking for someone who is
- Experienced in hotel or luxury hospitality operations.
- A confident and inspirational leader.
- Passionate about delivering outstanding guest service.
- Highly organised, proactive and commercially aware.
- Comfortable working in a busy, fast-paced environment.
- Confident managing and developing teams.
- Able to lead the hotel confidently in the absence of the General Manager.
If you are ready for your next challenge and have a passion for exceptional hospitality, we would love to hear from you.
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Deputy General Manager employer: Buckland Manor
Buckland Manor is an exceptional employer, offering a unique opportunity to work in one of the most elegant country house hotels in the Cotswolds. With a strong focus on employee satisfaction, we provide a generous service charge shared among the team, on-site accommodation, and a supportive work culture that fosters growth and development. Join us to be part of a dedicated team where your contributions are valued, and you can thrive in a beautiful setting while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Buckland Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Buckland Manor
Don't be shy about reaching out to Buckland Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Buckland Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Buckland Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
