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- Tasks: Welcome guests, manage bookings, and create memorable experiences.
- Company: Elegant country house hotel in the stunning Cotswolds.
- Benefits: Competitive pay, service charge, discounts, and free meals on duty.
- Why this job: Join a friendly team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Flexible shifts, career growth opportunities, and a supportive work culture.
The predicted salary is between 800 - 1000 £ per month.
Location: One of the most elegant country house hotels in the Cotswolds, Buckland Manor is set in ten acres of stunning grounds. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Buckland Manor offers employees the opportunity to work within a traditional, yet friendly English country house hotel.
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £305 a month (around £3,600 per year) over and above base pay, for a full-time employee. The hotel may be able to offer on-site staff accommodation in order to help the newest members of the team settle into life at the hotel and local area, plus free parking is available on-site.
We are looking to recruit someone to work as part of our friendly team for two days per week, on a rota basis with some holiday cover. The shifts are from 7am - 3.30pm and from 2.30pm - 11pm. There may also be an opportunity to take on the hotel's social media.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
- We sustain you physically too; meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist in Broadway employer: Buckland Manor
Contact Detail:
Buckland Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Broadway
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Buckland Manor. Familiarise yourself with its history, services, and what makes it unique. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Brush up on your communication and customer service skills. Think about how you can make guests feel welcome and valued right from check-in.
✨Tip Number 3
Be flexible! The job requires some shift work, so be ready to discuss your availability. Show that you're willing to adapt and help out where needed. This flexibility can really impress the hiring team.
✨Tip Number 4
Apply through our website or send us a WhatsApp message with FAMILYFIRST! We love connecting with potential team members directly. It’s a great way to show your enthusiasm and get your questions answered quickly.
We think you need these skills to ace Hotel Receptionist in Broadway
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re passionate about hospitality.
Tailor Your Application: Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience and skills that match what we’re looking for, like customer service or teamwork. It shows us you’ve done your homework!
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application reflects your attention to detail, which is super important in our industry.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed! It’s straightforward and ensures your application lands directly in our hands. Plus, you can easily find all the info you need about the role there!
How to prepare for a job interview at Buckland Manor
✨Know the Hotel Inside Out
Before your interview, take some time to research Buckland Manor. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you answer questions about how you can contribute to the hotel's atmosphere and guest experience.
✨Showcase Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and share specific examples of how you've created memorable experiences for guests in the past. Remember, personality matters!
✨Be Ready for Role-Playing
Expect some role-playing scenarios during your interview. You might be asked how you'd handle a difficult guest or a busy check-in period. Practise these situations beforehand so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they celebrate milestones. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
