PARTNERSHIP COMPLIANCE MANAGER in Sunderland

Location: High Wycombe

Contract Type: Permanent

Salary Range: £38,784 - £43,482

Hours per week: 37

Closing Date: 08/02/2026

Partnership Compliance Manager, Full Time - Permanent - High Wycombe

Buckinghamshire New University is an ambitious, modern university that is open to fresh ideas and thinking. We believe in the transformative power of education and in doing the right thing by our students, people and local community. Our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed. Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary, and empowering to provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues.

We are seeking a Partnership Compliance Manager to play a key role in ensuring the effective delivery of collaborative compliance across the University’s educational partnerships. Working closely with the Senior Manager Partnership Compliance and the Collaborative Relationships Team, the postholder will support the implementation, monitoring, and ongoing maintenance of compliance frameworks, ensuring partnerships meet regulatory, contractual, and quality assurance requirements while protecting the University’s reputation and commitments. The role provides practical guidance and oversight to internal teams and partners, proactively identifying risks, enabling timely resolution of issues, and contributing to continuous improvement across collaborative activity. This role is delivered with an inclusive and collaborative approach, supporting a diverse university community in which colleagues and partners are respected, supported, and able to contribute fully. The postholder may be required to work weekends to support institutional priorities.

Main Duties & Responsibilities

• In adherence with the University’s regulations, policies and procedures; provide an effective and professional service to the education provider and internal stakeholders.
• Ensure accurate data capture, analysis, uploading, checking and tracking of information pertaining to academic administration and the student record.
• Ensure compliance with the University’s document retention schedule, Freedom of Information and Data Protection requirements.
• Reflect on and evaluate the operation of administrative processes and contribute to External Collaborations in promoting new ideas in relation to more effective account management.
• Plan and deliver on allocated tasks such as, but not limited to:

• Periodic Reviews
• University Policy, Regulations and Procedures
• Management and oversight of Partner Attendance Monitoring processes
• Partner Staff Approval
• Adherence to contractual KPIs
• Information for and communication with stakeholders
• Operations and Quality Boards
• Operational management of Quality Improvement and Priority Improvement planning processes
• Annual Monitoring Reviews
• Preparation of reports for UCC and other internal oversight committees

Person Specification

Essential Criteria

• Education, Qualifications & Training: First degree or equivalent.
• Knowledge & Experience:

• Delivering an excellent customer experience.
• Experienced senior administrator.
• Experience of committee servicing/minute taking.
• Experience of dealing with sensitive casework.
• Experience of problem solving.
• Experience of educational working practices.
• Knowledge of Higher Education systems, and quality and governance process and procedures in the UK.
• Experience of analysing and reflecting on data and process and proposing change and solutions.
• Strong understanding and awareness of data protection, freedom of information, and consumer rights legislation, with the ability to ensure compliance in all activities.

• Digitally able and proficient in Microsoft tools.
• Excellent interpersonal skills and the ability to develop effective working relationships at all levels across the organisation.
• Excellent written and oral communication skills including report writing.
• Proven organisational and planning skills.
• Ability to work as part of a team.
• Proactive and flexible attitude to work.
• Proven ability of working well under pressure, to deadlines and with minimal supervision.
• Good IT skills using MS packages and databases.
• Good time management skills, with the ability to manage simultaneous projects to deadlines.
• Methodical and accurate approach; meticulous attention to detail.

• Willingness to work flexible hours as required during peak work times.
• Willingness to travel to visit partners as required (UK and internationally).

Behavioural Indicators

The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The three key behavioural indicators for this post are as follows:

• Delivering excellent service: Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.
• Using resources effectively: Identifying and making the most productive use of resources including people, time, information, networks and budgets.
• Achieving results: Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.