Placement Systems Support Administrator

Salary: £26,093 – £28,778

Hours: 37 hrs per week, Full time

Contract: Permanent

Location: High Wycombe

Overview

We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently – because our students, our staff, and our world need us to.

The University is looking to appoint a Placement System Support Administrator. You’ll support Placement teams working across the University and in the College of Health and Society with the use of placement management systems such as InPlace and ePad. This includes data entry, documentation, scheduling, first‑line user support, and routine communications with system users.

As the first point of contact for any queries relating to our placement systems, you’ll be responsible for delivering an excellent service underpinned by your knowledge of our systems, your ability to work collaboratively with others, and your attention to detail. You will help to ensure our systems are fit for purpose and meet the needs of the Placement teams, our students, and our partners.

What We Offer

• A generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
• Hybrid working (dependent on business needs)
• Training & development support opportunities
• Contributory pension scheme
• Discounted gym membership for our on‑site gym
• A range of staff discounts with major retailers

Responsibilities

• Placement Systems Management – support the Placement Systems Officer with the implementation, maintenance, and configuration of InPlace, MyKnowledgeMap and other placement software systems, and the use of the Business Connect system.
• Act as the central first point of contact for all placement software system enquiries and support requests received from Placement Officers, Academics, Students, and Placement Providers.
• Support the delivery of training to Staff, Students, and Placement Providers on the efficient and effective use of all placement software systems.
• Work with colleagues from DTS to document and monitor system integrations, ensuring seamless flow of information between software systems, and to support placement management.
• Support data quality and integrity within all placement software systems, ensuring accurate, validated, and reportable data is captured.
• Schedule and run placement reports, including DHSC/NHSE, UKVI, and other associated internal and external mandatory compliance requirements.
• Work closely with software vendors and system user groups to identify best practices and to implement them within the College and wider University.
• Operate placement systems (allocation platform, ePortfolio); perform timely data entry, uploads, and audits following SOPs.
• Run standard reports; flag data gaps, errors, or anomalies; support routine data quality checks.
• Provide first‑line user support (students, staff, partners) for system access and basic functionality; escalates complex issues to the Officer.
• Draft and send routine communications regarding allocations, documentation deadlines, and placement logistics.
• Respond to queries via email/phone in a timely, professional manner; escalates non‑routine or complex matters.
• Maintain contact lists and distribution groups; support event/briefing logistics.
• Assist with evidence gathering for audits and quality reviews; maintain orderly filing/SharePoint repositories.
• Follow data protection, confidentiality, and retention procedures; ensure checklists and trackers are up to date.
• Support student feedback collection and log issues for action and follow‑up by the Officer.
• Work collaboratively within the placement team; share updates, follow agreed workflows, and meet service KPIs.
• Contribute ideas for process improvements; adopt new tools and practices as guided by the Officer / Head of Practice Learning.

Person Specification – Essential Criteria

• Education: Educated to A‑level (or equivalent)
• Experience: Administrative support within HE or a professional services environment; experience using placement management software, including InPlace; experience using digital systems and maintaining accurate records; understanding of compliance and data protection requirements.
• Skills: Excellent organisational and time‑management skills; strong communication and interpersonal skills; high attention to detail and accuracy in data entry and reporting; ability to effectively communicate technical issues to third‑party suppliers; digitally proficient in Microsoft Office (Excel, Word, Outlook, Teams, SharePoint); customer‑service orientation; team player.
• Special Requirements: Ability to handle sensitive information with discretion; occasional travel to placement sites/meetings.

Behavioural Indicators

• Delivering excellent service – provide best‑quality service to internal and external customers, building genuine and open long‑term relationships.
• Achieving results – consistently meet agreed objectives and success criteria, taking personal responsibility for getting things done.
• Using resources effectively – identify and make the most productive use of resources including people, time, information, networks and budgets.

Application Details

• Closing Date: 20 July 2026
• Interview Date: 4 August 2026

All applications are to be made online. If you are invited to interview, you will need to provide evidence of eligibility to work in the UK. The University is not able to offer visa sponsorship to the successful candidate.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

For further information about this role please contact Claudia Smith Cox, Head of Practice Learning.

Equal Opportunities

BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. We are committed to promoting an inclusive and diverse workplace and encourage applications from candidates who are under‑represented in BNU’s workforce, including people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.