At a Glance
- Tasks: Assist students with online enrolment and provide first-level support for enquiries.
- Company: Buckinghamshire New University, a supportive and dynamic educational institution.
- Benefits: Gain valuable experience in a customer service role while working in a university setting.
- Other info: Temporary role for 4 months with opportunities to develop your skills.
- Why this job: Make a difference by helping students navigate their enrolment journey.
- Qualifications: Good general education, customer service experience, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Buckinghamshire New University is seeking a full-time Enrolment Support Agent for a fixed-term role of 4 months to assist with online enrolment. The agent will provide first-level support for student enquiries and guide users through the enrolment process.
Applicants should have a good general education and experience in a customer service environment. Strong communication skills and proficiency in Microsoft tools are essential.
Enrollment Support Specialist (Temp, 4 Months) employer: Buckinghamshire New University
Buckinghamshire New University is an excellent employer, offering a supportive work culture that values collaboration and innovation. As an Enrolment Support Specialist, you will have the opportunity to make a meaningful impact on students' experiences while benefiting from professional development opportunities in a vibrant academic environment. Located in a picturesque setting, the university promotes a healthy work-life balance and fosters a community-oriented atmosphere.
Contact Details:
Buckinghamshire New University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Enrollment Support Specialist (Temp, 4 Months)
✨Tip Number 1
Make sure you know the ins and outs of the enrolment process. Brush up on common student queries and how to handle them. This will show that you're ready to jump in and support students right from day one!
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or chatting with friends, being able to convey information clearly is key. Remember, you'll be guiding users, so clarity is crucial.
✨Tip Number 3
Familiarise yourself with Microsoft tools if you haven't already. Being proficient in these can really set you apart. We all know tech can be a bit tricky, so showing you can navigate it smoothly will impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Enrollment Support Specialist (Temp, 4 Months)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've helped others in the past, so share specific examples that demonstrate your ability to support and guide users.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention how your skills align with the job description and why you’re excited about this opportunity.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Buckinghamshire New University
✨Know Your Stuff
Make sure you understand the enrolment process and the role of an Enrolment Support Specialist. Familiarise yourself with common student enquiries and how to address them effectively. This will show that you're proactive and genuinely interested in helping students.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you’ve used them to create positive outcomes for customers. This is key for the role!
✨Get Comfortable with Microsoft Tools
Since proficiency in Microsoft tools is essential, brush up on your skills with programs like Excel, Word, and Outlook. Be ready to discuss how you've used these tools in previous roles to enhance your efficiency and support tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced during the enrolment process, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is right for you.
