At a Glance
- Tasks: Support individuals in mental health crises with empathy and care.
- Company: Join Buckinghamshire Mind, a trusted charity dedicated to mental health support.
- Benefits: Competitive salary, flexible hours, and comprehensive training opportunities.
- Other info: Inclusive employer welcoming diverse applicants, including those with lived experience.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in mental health support and strong communication skills.
The predicted salary is between 25100 - 25100 £ per year.
Join Our Mission at Buckinghamshire Mind
Are you an organised and personable individual with a passion for supporting a meaningful cause? Buckinghamshire Mind is looking for a Safe Haven Crisis Support Worker to join the team at Safe Haven: our out-of-hours support service for those experiencing a mental health crisis.
Application Deadline: 16 August 2026
Department: Safe Haven
Location: Bucks - High Wycombe
Compensation: £25,250 / year
The Safe Haven Crisis Support Worker is responsible for supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment.
Contract Type: Permanent role
Location: High Wycombe with flexibility to travel to Aylesbury as needed.
Salary: £25,250.00 FTE plus enhanced hours payment of 30% on top of normal hourly rate for hours worked between 11pm-12am. This calculates as an actual payment of £17,197.32 including the enhanced hours based on the hours below.
Hours: 24 hours – Thursday, Friday, Saturday and Sunday and 2 hours of flexi/administration time preferably on a Tuesday Morning.
About Us
Buckinghamshire Mind is an independent charity providing trusted mental health services to our communities. We are affiliated with national Mind and are part of a network of over 100 Local Minds. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.
Key Responsibilities
- To provide emotional support to individuals referred to the Safe Haven.
- Welcome new referrals to Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
- To work collaboratively with statutory mental health services - including out of hours crisis teams, to provide support and interventions to the individual where this becomes appropriate.
- To provide individual based advice, guidance and emotional support to provide onward links. These include referrals within our Safe Haven+ service which supports housing needs, including those at who are or at risk of homelessness, benefits support, and substance misuse.
- Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.
The ideal candidate will have:
- Experience of providing a support service to adults with mental health difficulties/in emotional distress and maintaining appropriate boundaries.
- A positive attitude towards people with mental health problems, in particular people’s ability to develop and change.
- Experience and/or training in how to deescalate challenging behaviour.
- Excellent communication and relationship-building skills.
- Effective team worker with ability to take initiative and work on an individual basis.
Why Join Us?
- Inclusive Employer: We are an Equal Opportunities employer, welcoming applicants from all sections of the community, including those with lived experience of mental health challenges.
- Training and Development: We offer full training and development opportunities to help you grow in your role and further develop your skills.
- Supportive Environment: You’ll be part of a dedicated team, with the opportunity to make a tangible difference in your community.
Interviewing process
Interviews will be conducted on a rolling basis. Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived-experience of poor mental health. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.
*Please note we do not provide VISA sponsorship and unfortunately we cannot employ you if you do not have the right to work in the UK. Travel expenses will only be paid for journeys that fall outside of the regular commute to and from the work location(s). If the role is home-based, all travel will be paid for on expenses.
Closing date for applications: Sunday 16th August 2026
Safe Haven Crisis Support Worker - 24 hrs per week (Thurs - Sun) employer: Buckinghamshire Mind
Buckinghamshire Mind is an exceptional employer, offering a supportive work culture that prioritises mental health and well-being. Employees benefit from competitive salaries, flexible working hours, and opportunities for professional development within a dedicated team focused on making a meaningful impact in the community. Located in Aylesbury, this role not only provides a chance to lead and inspire but also to contribute to a vital service that supports individuals during their most challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Safe Haven Crisis Support Worker - 24 hrs per week (Thurs - Sun)
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Buckinghamshire Mind. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Buckinghamshire Mind.
We think you need these skills to ace Safe Haven Crisis Support Worker - 24 hrs per week (Thurs - Sun)
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Buckinghamshire Mind:Take some time to research Buckinghamshire Mind and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Buckinghamshire Mind
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Buckinghamshire Mind's values and approach.
