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- Tasks: Coordinate bookings for cardiology services, ensuring smooth communication with patients and medical staff.
- Company: Join Buckinghamshire Healthcare NHS Trust, a diverse and inclusive employer dedicated to patient care.
- Benefits: Enjoy generous annual leave, NHS discounts, and health & wellbeing services.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus experience in appointment booking.
- Other info: Flexible working options available; we value diversity and welcome all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- Nationally recognised for urology and skin cancer services
- Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact bht.recruitment@nhs.net or phone 01494 734868.
We pride ourselves in being a great place to work and invite you to join our BHT family.
Launch Your Nursing Career with Us!
At Buckinghamshire Healthcare NHS Trust, we are committed to helping newly qualified nurses grow into confident, skilled professionals.
From day one, you will benefit from structured development programmes, personalised mentorship, and access to specialist training that supports your long-term career ambitions.
Whether you are aiming for clinical excellence, leadership roles, or advanced practice, we will help you build a career you are proud of.
Start your journey with us and unlock your potential!
Job overview
The post holder will be required to work as part of a team providing a booking service to the cardiology department. This requires close liaison with consultants, patients, medical and nursing staff, physiologists and managers.
This is a multi-skilled and busy role with frequent requirements for concentration, where the work pattern can be unpredictable with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post. The post holder will require a working knowledge of IT systems, in addition to knowledge specific to cardiology. The role will include booking patients for out-patient clinics, diagnostic tests and daycase admissions and handling GP, BHT clinician and patient queries. The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate.
Main duties of the job
- To be knowledgeable about and understand medical terminology to ensure the correct transfer of clinical information onto the Careflow system.
- To have a thorough knowledge of work processes and practices around the Access Policy.
- To use the PTL to determine sequence of patients to be booked, adhering to the rules of the 18-week patient pathwa
- To have sufficient knowledge to enable the answering of non-complex clinical question
- Ensure that agreed booking processes are adhered to.
- Liaise with the cardiology teams to ensure appointments are arranged for day cases, out-patients and diagnostic procedures to ensure maximum use of available clinical capaci
- Ensure that patients are booked according to the priority designated by the referring clinician.
The post holder will need a flexible approach to ensure that booking processes are implemented, adhered to, maintained and improved.
The post holder will need to develop and maintain a close working relationship with consultants and their teams in order to ensure maximum efficiency in the management of the waiting list. Adherence to the rules agreed within the Trust’s Access Policy is a key requirement of the post.
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you\\\’ll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
- GCSE Grade C or above/ equivalent in English language and Maths
- Experience of booking appointments
EXPERIENCE
- Experience of working within the NHS in a similar setting
- Experience of working in an environment dealing with Highly confidential data
- Experience of and understanding of waiting list management
SPECIAL CIRCUMSTANCES
- Willing to travel between the 3 hospital sites within the trust
- Able to maintain a flexible approach to the role and duties
SKILLS, ABILITIES & KNOWLEDGE
- Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
- Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
- Aware of confidentiality code of practice in relation to staff and patients.
- Happy to work as part of a team
- Able to work under pressure and deal with conflict situations to an amicable conclusion.
- Knowledge of Trust systems
PPE requirements:Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
Employer certification / accreditation badges
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Senior Booking Co-Ordinator employer: Buckinghamshire Healthcare NHS Trust
Contact Detail:
Buckinghamshire Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Booking Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Buckinghamshire Healthcare NHS Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of cardiology and the specific services offered by BHT. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various teams, being clear and concise is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the BHT family!
We think you need these skills to ace Senior Booking Co-Ordinator
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the role and its requirements. Familiarise yourself with medical terminology and the booking processes mentioned in the job description. This will help you tailor your application to show that you're the right fit for the Senior Booking Co-Ordinator position.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. Remember, we want to see your communication skills shine through, so make every word count!
Show Your Team Spirit: This role is all about collaboration, so highlight any experience you have working in a team. Share examples of how you've liaised with different departments or handled sensitive information, as this will demonstrate your ability to thrive in our multi-disciplinary environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Buckinghamshire Healthcare NHS Trust
✨Know Your Stuff
Make sure you brush up on medical terminology and the specific processes related to cardiology. Understanding the Access Policy and how to manage waiting lists will show that you're serious about the role and can hit the ground running.
✨Show Your Team Spirit
This role is all about collaboration, so be ready to discuss your experience working in a team. Share examples of how you've effectively communicated with different departments or handled conflicts to keep things running smoothly.
✨Be Detail-Oriented
Since you'll be booking appointments and handling sensitive information, attention to detail is crucial. Prepare to give examples of how you've ensured accuracy in your previous roles, especially when it comes to scheduling and managing patient data.
✨Flexibility is Key
The job can be unpredictable, so highlight your ability to adapt to changing situations. Think of times when you've successfully managed unexpected challenges or adjusted your approach to meet the needs of your team or patients.
