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For Companies At a Glance
- Tasks: Welcome patients, book appointments, and handle admin tasks in a dynamic team.
- Company: Join Buckinghamshire Healthcare NHS Trust, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, NHS discounts, and health services.
- Why this job: Gain essential skills, develop your career, and make a positive impact on patient care.
- Qualifications: Enthusiasm, good communication skills, and a willingness to learn are key.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an enthusiastic, personable, dynamic, and self-motivated individual to join the Patient Access Team as an Outpatients Receptionist.
The role involves welcoming patients to our department, booking outpatient appointments, and handling administrative duties related to follow-up processes.
You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support your ongoing personal development.
- Welcoming patients to our department, checking vital information on patient records, and updating as necessary.
- Following specialty-specific processes regarding patients\’ follow-up appointments.
- Being responsible for weekly Oral/Orthodontic clinic preparation, with updates as needed.
- Working collaboratively with the team to complete daily workload.
- Arranging outpatient appointments using the Choose and Book system where applicable, including confirming, cancelling, and rescheduling appointments.
- Communicating effectively with patients about their appointments via email, phone, or letter.
- Arranging transport and translation services when necessary.
Listen to why colleagues think we are a great place to work! – BHT – A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- Opportunities for learning and development to support your career progression.
- Flexible and agile working arrangements, along with NHS benefits such as generous annual leave, pension scheme, and access to NHS discounts.
- A range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We are committed to promoting inclusion and ensuring all colleagues feel they belong. We encourage applications from candidates of diverse backgrounds.
- We aim to create a workplace where differences are valued, and colleagues are treated with dignity and respect.
- Greater diversity within our team improves outcomes for the communities we serve.
For further details or informal visits, contact:
- Name: Tayaba Rani
- Job Title: Site Co-Ordinator
- Email: tayaba.rani@nhs.net
- Telephone: 07966134677
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Outpatients Receptionist/Booking Co-Ordinator - Wycombe employer: Buckinghamshire Healthcare NHS Trust
Contact Detail:
Buckinghamshire Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Receptionist/Booking Co-Ordinator - Wycombe
✨Tip Number 1
Familiarise yourself with the Choose and Book system, as it's a key part of the role. Understanding how to navigate this system will not only boost your confidence but also demonstrate your proactive approach during any interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling patient queries over the phone and via email. Practising clear and empathetic communication can set you apart, showing that you’re ready to provide excellent patient care.
✨Tip Number 3
Research Buckinghamshire Healthcare NHS Trust and their values. Being able to articulate why you want to work for them and how you align with their commitment to inclusion and diversity can make a strong impression.
✨Tip Number 4
Consider reaching out to Tayaba Rani for an informal chat about the role. This not only shows your enthusiasm but also gives you insider knowledge that could be beneficial during the application process.
We think you need these skills to ace Outpatients Receptionist/Booking Co-Ordinator - Wycombe
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Outpatients Receptionist/Booking Co-Ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention specific aspects of the job that excite you, such as the opportunity for personal development and working collaboratively within the Patient Access Team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, administration, or healthcare settings. Use specific examples to demonstrate your ability to handle patient interactions and manage appointments effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Buckinghamshire Healthcare NHS Trust
✨Show Your People Skills
As an Outpatients Receptionist, you'll be the first point of contact for patients. Make sure to highlight your interpersonal skills during the interview. Share examples of how you've effectively communicated with people in previous roles, especially in stressful situations.
✨Familiarise Yourself with the Choose and Book System
Understanding the Choose and Book system is crucial for this role. Before the interview, do some research on how it works and be prepared to discuss any relevant experience you have with appointment booking systems or similar administrative tasks.
✨Demonstrate Your Organisational Skills
The role involves handling multiple tasks simultaneously, from booking appointments to managing patient records. Be ready to provide examples of how you've successfully managed your time and prioritised tasks in past positions.
✨Express Your Commitment to Personal Development
This position offers opportunities for learning and development. Show your enthusiasm for personal growth by discussing any relevant training or courses you've completed, and express your eagerness to learn new skills within the Patient Access Team.
