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- Tasks: Be the go-to person for tech support, solving issues and keeping systems running smoothly.
- Company: Join Buckinghamshire Fire & Rescue Service, a diverse and supportive community.
- Benefits: Enjoy a competitive salary, local government pension, and great employee benefits.
- Why this job: Make a real difference by helping others with technology in a dynamic environment.
- Qualifications: Strong problem-solving skills and experience with Windows and networking required.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 29984 - 33356 £ per year.
Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?
Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD
Salary: £29,984 - £33,356 Gross Per Annum
Hours: Full-Time, 37 hours per week
Contract: Permanent
Package: Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities
About Us
Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to Fire Prevention. Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This is why we support flexible and hybrid working.
About the Role
Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.
Key Duties:
- Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution
- Troubleshoot a wide range of hardware, software, and network issues in a practical, user-focused way
- Set up and maintain devices, including laptops, desktops, and core software
- Provide user support both remotely and on-site when required
- Manage and track requests to ensure nothing is missed and updates are clearly communicated
- Carry out routine tasks such as system updates and basic maintenance
- Work closely with users to understand their needs - not just their requests
- Offer clear, straightforward advice on systems and the effective use of technology
- Help keep processes simple and efficient so the service desk runs smoothly
About You
We are looking for someone who is / has:
- A strong problem-solving mindset, with the ability to work through issues logically
- Confident taking ownership of issues and seeing them through to resolution
- Clear and approachable communicator, able to explain technical matters in plain language
- Customer-focused, with a genuine desire to support and help others
- Able to prioritise workloads and manage multiple requests without losing track
- Adaptable and flexible, particularly when dealing with urgent or unexpected issues
- A solid technical foundation across Windows environments, networking, and common business systems
- Comfortable working independently while contributing positively as part of a team
- Reliable and well organised, with strong attention to detail
- Willing to learn, develop, and keep up to date with evolving technology
Experience and Qualifications Required
- Knowledge of MS Windows, Office 365, and Exchange
- Strong ICT problem-solving skills
- Experience in network and PC support
- Excellent written and verbal communication skills
- Full, UK Driving License
Closing date: Tuesday, 28th April 2026
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptations or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.
Everyone who works with us is required to have a DBS check. No agencies please.
ICT Service Desk Technician in Aylesbury employer: Buckinghamshire Fire & Rescue
Contact Detail:
Buckinghamshire Fire & Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician in Aylesbury
✨Tip Number 1
Get to know the company! Research Buckinghamshire Fire & Rescue Service and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting various ICT issues, try simulating common problems and think through how you'd resolve them. This will boost your confidence and prepare you for those tricky interview questions.
✨Tip Number 3
Brush up on your communication skills! Being clear and approachable is key in this role. Practice explaining technical concepts in simple terms, so you can demonstrate your ability to connect with users during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our community at Buckinghamshire Fire & Rescue Service.
We think you need these skills to ace ICT Service Desk Technician in Aylesbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Focus on your problem-solving mindset and customer-focused approach, as these are key for us at StudySmarter.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon where possible. This will help us understand your qualifications and experiences without getting lost in technical terms.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Buckinghamshire Fire & Rescue
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows, Office 365, and Exchange. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and confidence in handling user requests.
✨Practice Clear Communication
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to ensure you can communicate effectively and clearly, which is crucial for this role.
✨Show Your Customer Focus
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help someone, as this will demonstrate your genuine desire to support and assist others, which is key for an ICT Service Desk Technician.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice thinking through problems logically and articulating your thought process. This will showcase your strong problem-solving mindset and ability to handle unexpected issues.