At a Glance
- Tasks: Be the go-to tech support hero, solving issues and keeping systems running smoothly.
- Company: Join Buckinghamshire Fire & Rescue Service, a diverse and supportive community.
- Benefits: Enjoy a competitive salary, local government pension, and great employee perks.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong problem-solving skills and experience in ICT support are essential.
The predicted salary is between 29984 - 33356 € per year.
Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?
Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD
Salary: £29,984 - £33,356 Gross Per Annum
Hours: Full-Time, 37 hours per week
Contract: 12-Month Fixed Term Contract
Package: Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities
About Us
Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to Fire Prevention. We are a diverse, welcoming community – will you join us? Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This is why we support flexible and hybrid working.
About The Role
Working within the Service Desk, the role focuses on keeping day‑to‑day ICT services running smoothly, by acting as the go‑to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.
Key Duties
- Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution
- Troubleshoot a wide range of hardware, software, and network issues in a practical, user-focused way
- Set up and maintain devices, including laptops, desktops, and core software
- Provide user support both remotely and on-site when required
- Manage and track requests to ensure nothing is missed and updates are clearly communicated
- Carry out routine tasks such as system updates and basic maintenance
- Work closely with users to understand their needs – not just their requests
- Offer clear, straightforward advice on systems and the effective use of technology
- Help keep processes simple and efficient so the service desk runs smoothly
About You
- A strong problem-solving mindset, with the ability to work through issues logically
- Confident taking ownership of issues and seeing them through to resolution
- Clear and approachable communicator, able to explain technical matters in plain language
- Customer-focused, with a genuine desire to support and help others
- Able to prioritise workloads and manage multiple requests without losing track
- Adaptable and flexible, particularly when dealing with urgent or unexpected issues
- A solid technical foundation across Windows environments, networking, and common business systems
- Comfortable working independently while contributing positively as part of a team
- Reliable and well organised, with strong attention to detail
- Willing to learn, develop, and keep up to date with evolving technology
Experience And Qualifications Required
- Knowledge of MS Windows, Office 365, and Exchange
- Strong ICT problem‑solving skills
- Experience in network and PC support
- Excellent written and verbal communication skills
- Full, UK Driving License
Closing date: Tuesday, 28th April 2026
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e‑mail or telephone. Everyone who works with us is required to have a DBS check. No agencies please.
ICT Service Desk Technician in Aylesbury employer: Buckinghamshire Fire and Rescue Service
Buckinghamshire Fire & Rescue Service is an exceptional employer, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With benefits such as a Local Government Pension Scheme, generous annual leave, and access to onsite gym facilities, we prioritise the well-being of our staff. Join us at Brigade Headquarters in Aylesbury, where you can make a meaningful impact while enjoying flexible working arrangements and a strong sense of community.
Contact Detail:
Buckinghamshire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Technician in Aylesbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Buckinghamshire Fire & Rescue Service. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting various ICT issues, it’s a good idea to brush up on your technical knowledge. Try to think through common problems you might face and how you would resolve them. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your communication skills! As an ICT Service Desk Technician, you'll need to explain technical matters in plain language. During your interview, make sure to demonstrate your ability to communicate clearly and effectively, especially when discussing past experiences where you helped users.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows that you’re proactive and keen to join the team. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace ICT Service Desk Technician in Aylesbury
Some tips for your application 🫡
Show Your Problem-Solving Skills:When writing your application, make sure to highlight your problem-solving mindset. We want to see how you tackle issues logically and keep things running smoothly, just like you would in the role!
Communicate Clearly:Use straightforward language in your application. We appreciate clear and approachable communication, so explain your technical skills in a way that anyone can understand. This will show us you're a great fit for our team!
Tailor Your Experience:Make sure to connect your past experiences with the key duties of the role. Whether it's handling ICT issues or providing user support, we want to see how your background aligns with what we're looking for.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Buckinghamshire Fire and Rescue Service
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows, Office 365, and Exchange. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and confidence in handling ICT challenges.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be the first point of contact for users, being able to communicate clearly and effectively is crucial. Think about examples where you've successfully helped someone understand a tech issue.
✨Show Your Customer Focus
Prepare to share instances where you've gone above and beyond to support users. Highlight your customer-focused mindset and how you prioritise their needs, as this role is all about keeping people and systems running smoothly.
✨Demonstrate Your Problem-Solving Skills
Think of specific scenarios where you've had to troubleshoot hardware or software issues. Be ready to walk through your thought process during these situations, showcasing your logical approach and ability to stay calm under pressure.
