MIS Support Officer

Are you passionate about providing top-notch support and training in the use of Management Information Software (MIS)? Do you thrive in a collaborative environment where you can make a real impact on the educational sector? If so, we have an exciting opportunity for you!

As an MIS Support Officer, you will be an integral part of our ICT Schools Team, providing specialist support and training to school business managers, senior leaders, teachers, and administration staff. Your expertise will cover a range of software modules, including Arbor, SIMS, and Bromcom, including Core Modules, Personnel, Attendance, Reporting, Assessment, and Behaviour modules.

About us

The ICT Schools Team at Buckinghamshire Council is committed to excellence and innovation. Our commitment to delivering top-notch services and solutions has earned us a reputation as a trusted leader. We believe in fostering a collaborative and inclusive work environment where every team member can thrive and make a meaningful impact.

About the role

As an MIS Support Officer, you will play a crucial role in providing guidance and support to school users and ensuring best practices and statutory requirements from the Department for Education are met. Your key responsibilities will include:

1. Providing timely services to customers, including telephone and remote support.
2. Managing all areas related to the suite of software used in Schools MIS, specifically Arbor, Bromcom, and SIMS.
3. Delivering training courses on various Management Information Systems (MIS) software for school staff.
4. Collaborating effectively within the team and with other services to deliver best practices.
5. Maintaining awareness of educational developments, including government and Local Authority initiatives.
6. Applying practical and theoretical understanding to solve problems.

About you

We are seeking a proactive individual with a background in Schools MIS. You should have problem-solving skills and the ability to work independently and as part of a team. A demonstrable understanding of a school\’s business environment and the roles that Management Information Software play is essential.

Ideally, you will have broad knowledge gained from experience working in a school setting or a support unit environment, conferring a level of authority in this area.

Other information

For further details about this role, please see the attached job summary.

Closing date: 4th June 2025

Interview date: To be confirmed, likely one week after the closing date.

This post is covered by the Rehabilitation of Offenders Act 1974; applicants must declare all unspent cautions and convictions.

We reserve the right to close the vacancy early once sufficient applications are received, so early submission is encouraged.

Our values and culture

We uphold values of being Proud, Ambitious, Collaborative, and Trustworthy. Joining Buckinghamshire Council offers:

• A fair and inclusive culture
• The opportunity to make a difference
• Health and well-being initiatives, including Employee Assistance Programmes, Mental Health First Aiders, and workshops
• A unified voice through our Employee Representative Group
• Support for career development and progression
• Participation in fun activities like fundraising and social events

We are committed to diversity, equality, and inclusion, ensuring all colleagues feel engaged, listened to, and valued. Our flexible working policies support a productive and balanced workforce.

About the Business Unit

Our Resources team covers areas such as Human Resources, Finance, ICT, and Business Operations, supporting other directorates to serve residents effectively. We aim to have the right people in the right roles, ensuring efficient service delivery and financial management. We also seek to grow revenue from external clients. If you are ambitious, customer-focused, and innovative, we want to hear from you.

We recognise and reward you

We value hard work and success, offering benefits such as flexible working, discounts on various services and shops, auto-enrollment in our pension scheme, Costco memberships, gym discounts, and travel deals with Arriva, among others.

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