At a Glance
- Tasks: Provide housing advice and support to those facing homelessness.
- Company: Buckingham Futures, a proactive team dedicated to housing solutions.
- Benefits: Hybrid working after training, supportive team environment, and valuable experience.
- Other info: Opportunity for personal growth in a dynamic and impactful role.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Experience in housing advisory roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Buckingham Futures are seeking an experienced and proactive Housing Options Triage Officer to join their busy Housing Team on a temporary 3-month basis. This role will involve providing housing advice, homelessness prevention support, and triage assessments to customers approaching the Council with housing-related issues. You will act as the first point of contact for new enquiries, assessing risk, providing guidance, and supporting residents to access suitable accommodation and support services. Please note: During the initial training period, attendance in the Council offices full-time is required. Thereafter, hybrid working will apply with office attendance required 3 days per week.
Key Responsibilities
- Act as the first point of contact for all new housing enquiries
- Conduct initial triage assessments for households approaching the service
- Assess risk of homelessness at first point of contact
- Provide early intervention and housing advice to households at risk of homelessness
- Manage and progress triage casework where required
- Respond to general housing enquiries via telephone and email
- Deliver verbal and written advice on a wide range of housing matters
- Advise customers on available housing options including:
- Private rented accommodation
- Deposit and rent-in-advance schemes
- Renting rooms/lodgings
- Social housing
- Mediation services
- Supported accommodation
- Provide guidance on:
- Homelessness
- Security of tenure
- Harassment and illegal eviction
- Property disrepair
- Benefits and money management
- Relationship breakdown
- Domestic abuse
- Support residents to access services that help them secure or sustain accommodation
- Work collaboratively with internal teams and external partner agencies
Candidate Requirements
- Recent experience working within a Housing Options, Homelessness Prevention, or similar housing advisory role
- Good understanding of current homelessness legislation and housing guidance
- Strong interpersonal and communication skills
- Ability to remain empathetic, professional, and non-judgemental
- Excellent investigative and assessment skills
- Ability to manage a busy and varied caseload
- Full UK driving licence and access to a vehicle
If you are interested in this opportunity and have relevant housing experience, we would love to hear from you.
Housing Options Triage Officer in Essex employer: Buckingham Futures
Buckingham Futures is an excellent employer for those seeking a meaningful role in housing support, offering a collaborative work culture that prioritises employee well-being and professional growth. With a focus on hybrid working arrangements after initial training, employees benefit from flexibility while making a real difference in the community by assisting residents with housing-related issues. The company values its staff, providing ongoing training and development opportunities to enhance skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Triage Officer in Essex
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homelessness legislation and housing guidance. Be ready to discuss real-life scenarios where you've made a difference, as this will show your experience and passion for the role.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you’ll stand out and show that you’re genuinely interested in working with us at Buckingham Futures.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and your professionalism.
We think you need these skills to ace Housing Options Triage Officer in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing options and homelessness prevention. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Housing Options Triage Officer, strong communication is key. Use your application to demonstrate your ability to provide clear advice and support. We love seeing examples of how you've effectively communicated with clients or colleagues in the past.
Highlight Your Empathy:This role requires a non-judgemental and empathetic approach. In your application, share experiences where you’ve supported individuals facing tough situations. We want to know how you can connect with residents and help them feel understood.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Buckingham Futures
✨Know Your Housing Legislation
Brush up on current homelessness legislation and housing guidance. Being well-versed in these topics will not only show your expertise but also demonstrate your commitment to the role.
✨Practice Your Triage Skills
Prepare for the interview by practising how you would conduct triage assessments. Think about how you would assess risk and provide early intervention advice, as this is a key part of the job.
✨Showcase Your Interpersonal Skills
Since this role requires strong communication and empathy, be ready to share examples of how you've successfully interacted with clients in previous roles. Highlight your ability to remain professional and non-judgemental.
✨Familiarise Yourself with Local Resources
Research local housing options, support services, and agencies that work in Essex. This knowledge will help you answer questions confidently and show that you're proactive about helping residents access the right support.
