At a Glance
- Tasks: Provide housing advice and support to those facing homelessness.
- Company: Buckingham Futures, a proactive and supportive housing team.
- Benefits: Hybrid working after training, with a focus on work-life balance.
- Other info: Opportunity for personal growth in a dynamic and empathetic environment.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Experience in housing advisory roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Buckingham Futures are seeking an experienced and proactive Housing Options Triage Officer to join their busy Housing Team on a temporary 3-month basis. This role will involve providing housing advice, homelessness prevention support, and triage assessments to customers approaching the Council with housing-related issues. You will act as the first point of contact for new enquiries, assessing risk, providing guidance, and supporting residents to access suitable accommodation and support services.
Please note: During the initial training period, attendance in the Council offices full-time is required. Thereafter, hybrid working will apply with office attendance required 3 days per week.
Key Responsibilities- Act as the first point of contact for all new housing enquiries
- Conduct initial triage assessments for households approaching the service
- Assess risk of homelessness at first point of contact
- Provide early intervention and housing advice to households at risk of homelessness
- Manage and progress triage casework where required
- Respond to general housing enquiries via telephone and email
- Deliver verbal and written advice on a wide range of housing matters
- Advise customers on available housing options including:
- Private rented accommodation
- Deposit and rent-in-advance schemes
- Renting rooms/lodgings
- Social housing
- Mediation services
- Supported accommodation
- Provide guidance on:
- Homelessness
- Security of tenure
- Harassment and illegal eviction
- Property disrepair
- Benefits and money management
- Relationship breakdown
- Domestic abuse
- Support residents to access services that help them secure or sustain accommodation
- Work collaboratively with internal teams and external partner agencies
- Recent experience working within a Housing Options, Homelessness Prevention, or similar housing advisory role
- Good understanding of current homelessness legislation and housing guidance
- Strong interpersonal and communication skills
- Ability to remain empathetic, professional, and non-judgemental
- Excellent investigative and assessment skills
- Ability to manage a busy and varied caseload
- Full UK driving licence and access to a vehicle
If you are interested in this opportunity and have relevant housing experience, we would love to hear from you. Please contact Takree, Kapil or Vince on 0208 125 4321 or takreem@buckinghamfutures.com, kapil@buckinghamfutures.com or vince@buckinghamfutures.com.
BF5058 – Housing Options Triage Officer in Essex employer: Buckingham Futures
Buckingham Futures is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Housing Options Triage Officer in Essex, you will benefit from a hybrid working model after initial training, allowing for a balanced work-life dynamic while making a meaningful impact in the community. With opportunities for continuous development and collaboration with dedicated teams, this role is perfect for those looking to contribute positively to housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land BF5058 – Housing Options Triage Officer in Essex
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homelessness legislation and housing guidance. Be ready to discuss real-life scenarios where you've made a difference, as this will show your experience and commitment.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that truly match your skills and passion. When you find a position that excites you, tailor your approach to highlight how your experience aligns with their needs.
✨Tip Number 4
Use our website to apply directly for roles like the Housing Options Triage Officer. It’s quick, easy, and ensures your application gets the attention it deserves. Plus, we’re always here to help you through the process!
We think you need these skills to ace BF5058 – Housing Options Triage Officer in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing options and homelessness prevention. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong interpersonal skills. Use examples in your application that show how you’ve effectively communicated and provided support in previous roles.
Highlight Your Problem-Solving Abilities:As a Housing Options Triage Officer, you’ll need to assess risks and provide solutions. Include specific instances where you’ve successfully navigated complex situations or helped clients find suitable accommodation.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the mix for this exciting opportunity!
How to prepare for a job interview at Buckingham Futures
✨Know Your Housing Legislation
Brush up on current homelessness legislation and housing guidance before the interview. Being able to discuss relevant laws and how they apply to the role will show your expertise and commitment to the position.
✨Demonstrate Empathy and Communication Skills
Prepare examples that showcase your interpersonal skills. Think of situations where you successfully supported someone in a housing crisis, highlighting your ability to remain empathetic and professional under pressure.
✨Familiarise Yourself with Triage Assessments
Understand the triage assessment process and be ready to discuss how you would approach assessing risk for new enquiries. This will demonstrate your proactive nature and readiness to take on the responsibilities of the role.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready about the team dynamics or the challenges faced by the Housing Options team. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
