At a Glance
- Tasks: Optimise digital customer experiences through data analysis and testing.
- Company: Join a leading global banking client focused on customer engagement.
- Benefits: Enjoy a hybrid work model with flexibility and corporate perks.
- Other info: Mid-senior level role with opportunities for growth in a dynamic industry.
- Why this job: Make a real impact on user journeys in a fast-paced, innovative environment.
- Qualifications: Strong analytical skills and experience in website optimisation or digital marketing required.
The predicted salary is between 36000 - 60000 € per year.
Overview
Our global banking client is looking for a CRO Assistant Manager to join their Customer Engagement team. This role is focused on optimising the digital customer experience through data-driven insights, experimentation, and testing.
Responsibilities
- Analyse customer interactions across digital channels to identify opportunities for improvement.
- Design and execute A/B and multivariate tests using Adobe Target to enhance user journeys.
- Collaborate with cross-functional teams to implement changes while ensuring compliance and risk management.
- Track, measure, and report test results, translating insights into actionable recommendations for stakeholders.
What We’re Looking For
- Strong analytical skills with a customer-centric mindset.
- Understanding of UX, CX, and digital best practices.
- Experience in website optimisation, web analytics, digital marketing, or campaign management.
- Familiarity with CRM systems and digital marketing campaigns.
- Proactive, adaptable, and comfortable working in a fast-paced, hybrid environment.
Location & Work Style
- Hybrid: 3 days per week in the Milton Keynes office.
Role Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Marketing and Analyst
- Industries: Banking, Financial Services, and Advertising Services
Website Optimisation Analyst - Customer Engagement employer: Buckden Partners
Join our global banking client as a Website Optimisation Analyst in Milton Keynes, where you will thrive in a dynamic and collaborative work culture that prioritises employee growth and development. With a strong focus on data-driven insights and customer engagement, you'll have the opportunity to make a meaningful impact while enjoying a hybrid work model that promotes work-life balance. Benefit from comprehensive training programmes and a supportive environment that encourages innovation and creativity in optimising digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Website Optimisation Analyst - Customer Engagement
✨Tip Number 1
Familiarise yourself with Adobe Target, as it's a key tool for A/B and multivariate testing in this role. Consider taking an online course or watching tutorials to get hands-on experience, which will help you stand out during the interview.
✨Tip Number 2
Brush up on your understanding of customer experience (CX) and user experience (UX) principles. Being able to discuss how these concepts apply to website optimisation will demonstrate your analytical skills and customer-centric mindset.
✨Tip Number 3
Prepare examples of past projects where you've successfully implemented changes based on data-driven insights. This will showcase your ability to translate analytics into actionable recommendations, which is crucial for this position.
✨Tip Number 4
Network with professionals in the banking and financial services sectors. Engaging with industry peers can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Website Optimisation Analyst - Customer Engagement
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in website optimisation, web analytics, and digital marketing. Use specific examples that demonstrate your analytical skills and customer-centric mindset.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of UX and CX principles, and how your previous experiences align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills:Provide concrete examples of how you've used data-driven insights to improve customer experiences in past roles. Highlight any A/B testing or multivariate testing you have conducted, especially if you have experience with tools like Adobe Target.
Proofread and Edit:Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on optimisation and analysis.
How to prepare for a job interview at Buckden Partners
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data to drive decisions in previous roles. Highlight any tools or methodologies you've employed, especially in relation to website optimisation and A/B testing.
✨Understand the Customer Journey
Familiarise yourself with the concepts of UX and CX. Be ready to explain how you would analyse customer interactions and what metrics you would focus on to identify areas for improvement.
✨Demonstrate Collaboration Skills
Since the role involves working with cross-functional teams, think of examples where you've successfully collaborated with others. Emphasise your ability to communicate insights and recommendations effectively to stakeholders.
✨Stay Updated on Digital Trends
Research the latest trends in digital marketing and website optimisation. Being knowledgeable about current best practices will show your passion for the field and your commitment to continuous learning.
