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For Companies At a Glance
- Tasks: Optimise digital customer experiences through data analysis and testing.
- Company: Global banking leader focused on customer engagement.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Why this job: Make a real impact on customer journeys in a fast-paced environment.
- Qualifications: Strong analytical skills and experience in website optimisation or digital marketing.
- Other info: Join a dynamic team with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Our global banking client is looking for a CRO Assistant Manager to join their Customer Engagement team. This role is focused on optimising the digital customer experience through data-driven insights, experimentation, and testing.
Responsibilities
- Analyse customer interactions across digital channels to identify opportunities for improvement.
- Design and execute A/B and multivariate tests using Adobe Target to enhance user journeys.
- Collaborate with cross-functional teams to implement changes while ensuring compliance and risk management.
- Track, measure, and report test results, translating insights into actionable recommendations for stakeholders.
What We're Looking For
- Strong analytical skills with a customer-centric mindset.
- Understanding of UX, CX, and digital best practices.
- Experience in website optimisation, web analytics, digital marketing, or campaign management.
- Familiarity with CRM systems and digital marketing campaigns.
- Proactive, adaptable, and comfortable working in a fast-paced, hybrid environment.
Location & Work Style
Hybrid: 3 days per week in the Milton Keynes office.
Role Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Marketing and Analyst
- Industries: Banking, Financial Services, and Advertising Services
Website Optimisation Analyst - Customer Engagement in London employer: Buckden Partners
Contact Detail:
Buckden Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website Optimisation Analyst - Customer Engagement in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and digital marketing sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or internships that involve website optimisation or customer engagement. This will not only boost your CV but also give you real-world insights to discuss in interviews.
✨Tip Number 3
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've used data to drive decisions in past roles. Show them you can turn insights into action – that's what they want to see!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in joining our team directly.
We think you need these skills to ace Website Optimisation Analyst - Customer Engagement in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Website Optimisation Analyst. Highlight your analytical skills and any experience with A/B testing or digital marketing. We want to see how you can bring value to our Customer Engagement team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about optimising digital experiences and how your background aligns with our needs. Let us know what excites you about working with us at StudySmarter.
Showcase Relevant Experience: When detailing your past roles, focus on your achievements in website optimisation and customer engagement. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Buckden Partners
✨Know Your Data
Make sure you brush up on your analytical skills before the interview. Be ready to discuss how you've used data to drive customer engagement in the past. Think of specific examples where your insights led to tangible improvements.
✨Familiarise with A/B Testing
Since this role involves A/B and multivariate testing, it’s crucial to understand these concepts inside out. Prepare to talk about any experience you have with tools like Adobe Target, and be ready to share your approach to designing effective tests.
✨Understand UX and CX Principles
Get a good grasp of user experience (UX) and customer experience (CX) best practices. Be prepared to discuss how these principles influence your work and how you can apply them to enhance digital customer journeys.
✨Show Your Collaborative Spirit
This role requires working with cross-functional teams, so highlight your teamwork skills. Share examples of how you've successfully collaborated with others to implement changes, ensuring compliance and managing risks effectively.
