At a Glance
- Tasks: Lead a team to enhance customer service and operational efficiency in a dynamic fintech environment.
- Company: Join a growing international fintech organisation revolutionising payment solutions.
- Benefits: Competitive salary, career growth, and the chance to influence strategy.
- Other info: Collaborative culture with opportunities for transformation and innovation.
- Why this job: Make a real impact on customer experience while leading a passionate team.
- Qualifications: Experience in customer service leadership and strong Salesforce knowledge required.
The predicted salary is between 41000 - 44000 £ per year.
We are supporting a growing international FinTech organisation that provides payment, trade finance, and working capital solutions to businesses across global markets. An opportunity has arisen for an experienced Customer Service Manager to lead a team of three across Customer Service, Customer Success, and Client Support functions. Reporting into senior leadership, the role is responsible for ensuring high levels of customer service, operational efficiency, and continuous improvement across the client lifecycle.
The successful candidate will oversee day-to-day service delivery, customer escalations, post-implementation support, and client onboarding activities, while working closely with Operations, Technology, Product, and Compliance teams to ensure a consistent customer experience. A key aspect of the role is ownership of the Salesforce platform, including case management, reporting, workflow optimisation, and user adoption.
Using data and customer insights, you will identify opportunities to improve service quality, operational performance, and customer satisfaction. Applicants should have previous experience in Customer Service, Customer Success, Account Management, or a similar client-facing leadership role, along with proven people management experience. Strong Salesforce knowledge is essential, and experience within Financial Services, FinTech, Payments, or a regulated environment would be advantageous.
This role would suit someone who enjoys combining team leadership, customer relationship management, and process improvement within a growing and collaborative business environment. This is an excellent opportunity to join an innovative, growing organisation where you can influence strategy, lead transformation, and make a significant impact on the customer experience. Interested? Get in touch for a confidential discussion.
Customer Service Manager - Fintech in London employer: Buckden Partners
Join a dynamic and innovative FinTech organisation that prioritises employee growth and development within a collaborative work culture. As a Customer Service Manager, you will have the opportunity to lead a dedicated team while influencing strategy and driving transformation in customer experience. With a focus on continuous improvement and operational efficiency, this role offers a rewarding environment where your contributions are valued and recognised.
