Head of Portfolio Management - Real Estate

The candidate will be responsible for managing a team of Portfolio Relationship Managers and will ultimately oversee and manage the Development Finance division’s complex UK property loan book.

Responsibilities

• Overall responsibility for ongoing relationship and risk management within the portfolio, including effective management of any extensions, renewals, maturities, covenants and conditions.
• Active portfolio management, identifying which loans should be retained and which should be encouraged to redeem well ahead of maturities, with early engagement with customers to ensure strategy is delivered.
• Develop and analyse reports and Management Information to ensure the portfolio is not carrying unexpected levels of risk.
• Thorough oversight of the portfolio to ensure that loan performance is in line with requirements, ensuring effective and timely reporting of those facilities that are not.
• Develop the Portfolio Management Team to build capabilities and achieve high levels of employee satisfaction in line with a high-performance culture.
• Undertake regular 1-2-1s with direct reports and provide appropriate guidance, support and coaching as necessary.
• Liaise with Executive Directors, Credit Risk Team, Head of Operations, and Head of Sales.
• Identification of risk situations and control of overdue loans, ensuring the portfolio is adequately monitored.
• Site visits and client meetings as required.
• Assist with the management of the recovery of any impaired assets alongside the Operations Team and Credit Risk Management Team.
• Ensure the timely reporting of elevated risk situations and conduct of loan reviews.
• Ensure Portfolio Management adheres to the Bank’s Internal Processes and External Regulatory Framework.
• Negotiate and communicate with valuers, solicitors and other professional advisers, from obtaining fee quotes for initial enquiries through to repayment of facilities.
• Monitoring loan book adherence to loan offer terms.
• General liaison with customers to resolve any key issues outstanding and requiring attention.
• Addressing any customer complaints arising from portfolio management.

Key Measures and Indicators of Success

• Maintain active and early engagement with the Credit Risk Team on any emerging risks within the loan portfolio, with the Head of Portfolio Management taking key responsibility for managing any deteriorating loans prior to their transfer to the Recoveries Team.
• Ensure there are no overdue annual reviews exceeding 30 days.
• Minimise the number of extensions within the loan book, with borrowers encouraged to refinance through a new loan or alternative financing where appropriate.
• Ensure all loan conditions are effectively managed, monitored and addressed in a timely manner.
• Ensure all covenant tests are completed, appropriately recorded and signed off, or escalated where appropriate, within one month of the covenant test date specified in the facility documentation.

Team

• Create a collaborative culture where team members support one another and feel comfortable sharing ideas, feedback and challenges.
• Support the growth and development of each team member through ongoing coaching, constructive feedback and appropriate development opportunities.
• Recognise individual and team achievements, celebrate successes and create an environment where contributions are valued and rewarded.
• Promote accountability and shared responsibility across the team.
• Set clear goals and expectations, monitor progress and ensure all team members take ownership of their responsibilities and deliverables.
• Ensure all team members feel heard, informed and supported by maintaining an approachable and visible leadership style.
• Hold regular team meetings, practise active listening and remain available to provide guidance, support and coaching when required.

What you will Bring

• Very strong credit risk skills and extensive experience in credit risk management.
• Proven experience managing a team of Portfolio Managers, with strong relationship management and leadership capabilities.
• Ideally, the candidate will have 5–10+ years’ experience in a senior leadership role within credit or loan portfolio management, preferably within the UK property finance sector.
• Strong understanding of both commercial and residential property markets.
• Demonstrable experience managing complex development finance loans across a range of property sectors and asset classes.

Salary: Dependent on experience

Location: London (hybrid working)