Portfolio Manager - Heavy Refurbishment in City of London

My client is an established Challenger with various property specialists teams. This role sits within the Bridging team but is focused on Heavy Refurbishment loans.

Responsibilities:

• Ensuring strong credit stewardship is maintained including monitoring loan expiries, extensions, interest trances, construction milestones, part releases etc.
• To be the first point of contact on all servicing matters for customers, brokers and internal colleagues.
• Preparing and monitoring monthly time delays and cost overrun analysis to identify common issues at an early stage.
• Cash flow analysis against original credit-approved cash flow to identify material variances at book level.
• To approve advance payments, materials on site etc in accordance with delegated authorities.
• To stay informed and hold up to date knowledge about the team’s and group’s procedures and policies relevant to your role.
• Keeping accurate records, maintaining portfolio monitoring systems and preparing regular reporting for review.
• Prepare and present accurate credit proposals for any amendments to existing facilities, ensuring compliance with the Bank's credit policies and procedures.
• Monitor early warning indicators on accounts taking appropriate and timely action in line with bank guidance, if required completing referrals to business support, escalating concern cases in accordance with group policy.
• Produce and provide administration documents for customers such as redemption statements.
• To assist with any team or bank projects and undertake additional duties as required by management from time to time.

What you will Bring:

• Good level of experience in property lending/ development finance within a banking or professional property services environment.
• Understanding of property development finance.
• Proven ability to manage multiple tasks efficiently, prioritise effectively and meet deadlines in a fast-paced environment.
• Strong ability to review and disseminate information received to review and present to credit departments.
• Demonstrated experience in servicing customer accounts, ideally within the bridging finance sector or a similar financial services environment.
• High level of accuracy in all work, particularly in processing customer requests and maintaining customer records.
• A track record of delivering exceptional customer service, with a strong focus on meeting customer needs and expectations.
• Solid understanding of risk management principles, with the ability to identify and mitigate potential risks in customer accounts and inquiries.
• Excellent verbal and written communication skills, with the ability to effectively liaise with customers, brokers, and internal teams.
• Proven ability to work effectively as part of a team, contributing to a collaborative and supportive work environment.
• Experience with the following banking tools is desirable: Phoebus, Keystone and Tableau.

Competencies and Attributes:

• Analytical and problem-solving skills.
• Effective communication skills in both written and verbal.
• Ability to travel nationally.
• Able to conduct thorough research and stay informed on industry trends.
• A collaborative team player.

Salary: up to £60k

Location: London (hybrid working)