Service Controller - Leeds

Service Controller - Leeds

Leeds Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage engineer dispatch and ensure top-notch customer satisfaction daily.
  • Company: Join Bucher Municipal, a leader in high-quality cleaning vehicle manufacturing.
  • Benefits: Enjoy a competitive pension, life assurance, and profit-sharing benefits.
  • Why this job: Be part of a supportive team in a dynamic environment with growth opportunities.
  • Qualifications: Experience in customer service, strong multitasking, and IT skills required.
  • Other info: Entry-level position with full-time hours in a thriving industry.

The predicted salary is between 30000 - 42000 £ per year.

Service Controller – Leeds

About us

Here at Bucher Municipal we manufacture high quality municipal and contractor cleaning vehicles. Our state of the art engineering design facilities and manufacturing techniques ensure that our product range continues to be an industry quality leader. If you decide to join us, you will be a valued part of the ever growing Bucher Municipal family.

What the job involves:

  • You will be responsible for ensuring efficient dispatch of engineers to create high levels of customer satisfaction.
  • Ensure service centre objectives are adhered to including compliance, health & safety, productivity, cost control, WIP, invoicing and productivity to meet or exceed the budgeted targets.
  • Work Experience:

  • Previous background in a fast moving, customer service role either within motor industry or other customer service environment.
  • A successful track record in the ability to prioritise work loads, multi task, work without supervision and a confident decision maker.
  • IT literate with a good understanding of computers and systems.
  • Desirable Attributes:

  • The ability to understand technical aspects of a vehicle.
  • Previous working within SAP.
  • The ability to communicate at all levels.
  • Benefits of working for us:
  • Competitive Pension Scheme.
  • Life Assurance Policy.
  • Yearly Company Profit based Benefit.
  • For further details

    Service Controller - Leeds employer: Bucher Municipal

    Bucher Municipal is an exceptional employer, offering a dynamic work environment in Leeds where you can thrive as a Service Controller. With a strong focus on employee growth and development, we provide competitive benefits including a pension scheme and life assurance, alongside a culture that values teamwork and innovation. Join us to be part of a leading manufacturer in the municipal vehicle industry, where your contributions directly impact customer satisfaction and operational excellence.
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    Contact Detail:

    Bucher Municipal Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Controller - Leeds

    ✨Tip Number 1

    Familiarise yourself with Bucher Municipal's products and services. Understanding their range of municipal and contractor cleaning vehicles will help you speak confidently about how you can contribute to their customer service goals.

    ✨Tip Number 2

    Brush up on your IT skills, especially if you have experience with SAP. Being able to demonstrate your proficiency in relevant software during the interview can set you apart from other candidates.

    ✨Tip Number 3

    Prepare examples from your previous roles that showcase your ability to prioritise workloads and make confident decisions. This will highlight your suitability for the fast-paced environment at Bucher Municipal.

    ✨Tip Number 4

    Practice your communication skills, as the role requires interaction at all levels. Being able to articulate your thoughts clearly will demonstrate your capability to handle customer inquiries effectively.

    We think you need these skills to ace Service Controller - Leeds

    Customer Service Skills
    Time Management
    Multi-tasking
    Decision-Making
    IT Literacy
    Understanding of Vehicle Technical Aspects
    Communication Skills
    Compliance Knowledge
    Health & Safety Awareness
    Cost Control
    Productivity Management
    Experience with SAP
    Problem-Solving Skills
    Ability to Work Independently

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Controller at Bucher Municipal. Highlight your relevant experience in customer service and any specific skills that align with the job description.

    Tailor Your CV: Customise your CV to reflect your background in fast-paced customer service roles. Emphasise your ability to prioritise workloads, multitask, and make confident decisions, as these are key attributes for this position.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the technical aspects of vehicles and any experience with SAP, as these are desirable attributes for the position.

    Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-focused role.

    How to prepare for a job interview at Bucher Municipal

    ✨Research Bucher Municipal

    Before your interview, take some time to learn about Bucher Municipal and their products. Understanding their high-quality municipal and contractor cleaning vehicles will help you demonstrate your interest in the company and its mission.

    ✨Highlight Customer Service Experience

    Since the role requires a background in customer service, be prepared to discuss your previous experiences. Share specific examples of how you've prioritised workloads and ensured customer satisfaction in fast-paced environments.

    ✨Showcase IT Skills

    As the position requires IT literacy, make sure to mention your proficiency with computers and any relevant systems. If you have experience with SAP, be sure to highlight that as it’s a desirable attribute for the role.

    ✨Prepare for Technical Questions

    Given the technical aspects of the role, brush up on basic vehicle knowledge. Be ready to discuss how you can understand and communicate technical information effectively, as this will be crucial in ensuring efficient dispatch of engineers.

    Service Controller - Leeds
    Bucher Municipal
    Location: Leeds
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