Retail Manager - FTC in London

Overview

We are Landsec. We build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

The Role

It’s an exciting time for us at Landsec and we would like you to play a key part in how we create great experiences for people as well as helping retailers make and save money. Reporting to the Business Development Manager, you will be the first point of contact for our retailers and food & beverage operators. You will drive the vibrancy and vitality across our central London properties by proactively managing brand partner relationships built upon your knowledge and in-depth understanding of retail and food & beverage to grow sales in line with agreed targets. We are looking for someone who has a broad retail background, is commercially driven, with a can-do attitude, and the skills to help optimise sales across our London properties. Developing an understanding of the Workplace arena and working with their teams across the buildings we own in London and elsewhere will be a core requirement for this role. To work in collaboration with the workplace team to ensure an understanding of the operational workings of the portfolio, ensuring retail operational standards are upheld and that brand partner issues are handled efficiently and thoroughly in collaboration with your Workplace colleagues.

What You Will Be Responsible For

• Identify opportunities to drive sales and density using commercial expertise.
• Work with retailers and food & beverage brands to understand their business and marketing strategy in order to optimise sales.
• Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan.
• Use industry/brand knowledge and insight to drive sales and income growth.
• Attend leasing meetings articulating centre performance as appropriate and support leasing teams with viewings.
• Develop a plan to manage any void units from window vinyl to temporary lettings.

Brand Partners Liaison

• Undertake regular brand visits in order to develop and maintain effective working relationships, gain insight and knowledge around performance.
• Develop and implement an effective communication strategy ensuring brands are informed on commercial, marketing and operational issues.
• Organise and chair brand meetings monthly or as appropriate to share performance, marketing and other updates.
• Work in collaboration with the onsite service partner teams and colleagues to ensure all brands operational issues are addressed in a timely and consistent manner.
• Be aware of brand events and their impact on the property and ensure that these are well managed with communication and face-to-face contact with the site teams.
• Maintain an up-to-date record of all brands contact details including Store Managers, Area Managers and head office contacts.

Analysis

• Collate and analyse daily, weekly and monthly sales data, ensuring the data is an accurate record of trading activity.
• Provide weekly trading and footfall data to internal stakeholders within agreed timelines.
• Collate, analyse and review all available data to help understand the retail, leisure and managed operations performance and variances against last year and last week and centre budgets.
• Benchmark by category and zone performance.
• Maximise the use of and coordination of all centre and industry data including CACI, footfall, dwell time, average spend, catchments, customer profile to support brand performance.

Guest Experience, Training & Coaching

• Work collaboratively with the centre team to ensure the delivery of excellent experiences.
• Take the lead in delivering effective Centre Induction Training for all new brands covering both operational and commercial requirements.

Central Marketing

• Align communications with the central marketing team (and appropriate marketing with Workplace).
• Working with the marketing team develop awareness and participation in the centres website and promote the centres and brand offers in order to drive sales.

Essential Criteria

• Retail management, Shopping centre, leisure or food and beverage experience.
• Proven experience of delivering sales growth.
• Experience of building and maintaining effective relationships with a range of stakeholders.
• Strong communication and presentation skills both verbal and written.
• Proven customer service skills.
• Able to analyse and make recommendations from sales data and research.

This is a 12 month FTC.

Life And Benefits At Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Performance based annual bonus plan.

25 days annual leave.