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- Tasks: Create a welcoming environment and build community connections while managing day-to-day operations.
- Company: Join Landsec, a leading real estate company shaping urban life in the UK.
- Benefits: Enjoy competitive salary, generous leave, health benefits, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experiences and fostering community engagement.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working hours with opportunities for career development and volunteering.
The predicted salary is between 25500 - 34500 £ per year.
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we have created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We have honed this ability over 80 years—spotting opportunities, building partnerships, and continually adapting to shape places that meet the needs of a changing world.
The Building Host plays a key role in delivering a welcoming, efficient, and well-managed environment for customers, visitors, and guests. This multifaceted role supports day-to-day operations, builds customer relationships through 1-to-1 catch-ups, contributes to a connected community, conducts regular building walk-throughs, manages meeting rooms (including income tracking), oversees stock levels, and provides administrative support to the Property team using a variety of digital tools.
Salary: Up to £30,500 per annum
Location: Flexibility required, including some evening and weekend shifts based on building or customer needs. Covering other FLEX locations will be required during staff absence/holidays as part of a support-cover role.
What You Will Be Responsible For:
- Customer Experience & Services: Greet and assist customers, visitors, and contractors with professionalism and positivity. Respond promptly to customer enquiries, service requests, and feedback. Conduct regular 1-to-1 catch-ups with customers to build rapport and gather insights. Coordinate deliveries, service providers, and customer requests. Provide helpful information about amenities, services, and the local area. Contribute to a consistently welcoming and professional atmosphere throughout the building.
- Community Engagement: Support community-focused initiatives and help foster a connected customer environment. Assist in planning and delivering events, meetups, and programs that enhance the customer experience. Help onboard new customers and make introductions where appropriate. Act as a point of contact for community-related feedback and engagement ideas.
- Building Walks & Operational Support: Conduct routine building walk-throughs to assess safety, cleanliness, and quality standards. Report any maintenance issues or safety concerns to the appropriate teams. Support adherence to building policies and procedures. Share observations and suggestions with management to support continuous improvement.
- Meeting Room & Inventory Management: Oversee setup, cleanliness, and smooth operation of meeting rooms and shared areas. Monitor meeting room usage and track associated income, providing reports to management. Ensure meeting rooms are reset between bookings and stocked appropriately. Manage stock levels for building supplies and refreshments, placing timely orders and tracking inventory.
- Administrative Support: Provide administrative support to the Property team using a range of digital tools and platforms. Assist with data entry, scheduling, record-keeping, and reporting tasks. Use property management systems, spreadsheets, and internal platforms to log information and updates. Help prepare documents, notices, or communications as needed by the Property team. Support internal coordination between teams to ensure smooth building operations.
Essential Criteria:
- Experience in a customer-focused or operational support role.
- Excellent communication and interpersonal skills.
- Highly organized with attention to detail and time management.
- Comfortable using digital tools such as booking systems, spreadsheets, email, and CRM/property platforms.
Life And Benefits At Landsec: We have a great benefits package to support your work-life balance, along with learning and development opportunities. Core benefits include:
- Performance-based annual bonus plan
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years, with option to purchase up to 10 additional days each year; includes an additional three-day December festive break and a My Day off
- Enhanced pension contributions up to 10.5% subject to your contribution
- Private medical insurance, Health Cash Plan, Life assurance and income protection
- Enhanced maternity, adoption, shared parental leave policies
- Two share plans enabling you to share in the company’s success
- Up to 4 working days to volunteer per year and 'Give As You Earn' with employer top-up
Health and wellbeing benefits also include: employee assistance programme, digital GP, cycle to work scheme, mindfulness app and fertility/menopause support tools.
Diversity and Inclusion: Landsec values diversity and inclusion. We strive to reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
Community Co-ordinator employer: Buchanan Galleries
Contact Detail:
Buchanan Galleries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Co-ordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Landsec's social media and website to understand their values and community initiatives. This will help you connect your experiences with what they care about.
✨Tip Number 2
Practice your people skills! As a Community Co-ordinator, you'll be all about building relationships. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed events or coordinated teams in the past. Being able to demonstrate your ability to juggle multiple tasks will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Landsec community. Don’t miss out!
We think you need these skills to ace Community Co-ordinator
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to demonstrate that you understand what we're after and how you fit into our vision.
Showcase Your Customer Focus: Since this role is all about customer experience, share specific examples of how you've successfully engaged with customers in the past. We love hearing about your ability to build relationships and create a welcoming environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on that opportunity!
How to prepare for a job interview at Buchanan Galleries
✨Know the Company Inside Out
Before your interview, take some time to research Landsec. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Community Co-ordinator, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully handled customer inquiries or built relationships. Highlight your communication skills and how you create a welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy event or resolving a customer complaint. Think through potential scenarios beforehand and outline your approach to demonstrate your problem-solving abilities.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation and attention to detail. Be prepared to discuss how you manage multiple tasks, track inventory, or coordinate events. Sharing specific tools or methods you use can give the interviewer confidence in your capabilities.
