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- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Friendly veterinary practice with a focus on client care.
- Benefits: Competitive salary, generous leave, staff discounts, and wellbeing support.
- Why this job: Join a caring team and make a difference in pet owners' lives.
- Qualifications: Receptionist experience preferred; strong communication and empathy skills required.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
The predicted salary is between 12 - 12 £ per hour.
Veterinary Receptionist Location: Fraserburgh site, covering Peterhead site on Saturdays.
Contract: 12 month fixed‑term contract. Hours: 18 hours per week. Shift Pattern: Working 2 days across Monday–Friday and a 1:6 share in the Saturday rota.
Responsibilities- Manage communication: Handle incoming calls and schedule appointments efficiently.
- Inquiries resolution: Respond to queries via phone, email and in‑person interactions with professionalism.
- Client reception: Greet and register new clients ensuring a warm welcome.
- Insurance management: Process and manage insurance forms adeptly.
- Medication distribution: Dispense medications as required.
- Financial transactions: Process payments accurately and efficiently.
- Emotional support: Provide empathy and understanding to clients during distressing times while maintaining professionalism.
- System utilisation: Organise patients using the in‑house system efficiently.
- Inter‑practice communication: Liaise with veterinary practices to address patient needs and queries.
- Debt and refund management: Make necessary phone calls regarding debts, belongings and refunds.
- Client care: Ensure every client feels welcomed and valued at our practice.
- Previous experience as a receptionist (veterinary experience is a bonus).
- Resilience and ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
- Salary aligned with National Minimum Wage.
- Five weeks annual leave pro‑rata per annum, plus bank holidays.
- Long service award: an extra day of annual leave for each year of service up to five additional days.
- Staff discount scheme on veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary.
- Employee Assistance Programme for confidential wellbeing support.
- Additional benefits as part of our commitment to recognise, support and appreciate staff.
Applicants must have the right to work in the United Kingdom; visa sponsorship is not available for this role.
Part Time Veterinary Receptionist in Fraserburgh employer: Buchan Vets (Fraserburgh)
Contact Detail:
Buchan Vets (Fraserburgh) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Veterinary Receptionist in Fraserburgh
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the veterinary practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling emotional situations. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Show your personality! During the interview, let your genuine empathy and positive attitude shine through. Remember, they’re looking for someone who can connect with clients and provide that warm welcome, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Part Time Veterinary Receptionist in Fraserburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or reception roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about working with us and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at our practice.
Showcase Your Communication Skills: Since you'll be handling calls and interacting with clients, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share a brief example of a time you handled a tricky situation with grace.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Buchan Vets (Fraserburgh)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with managing communication, handling inquiries, and providing emotional support to clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Given the nature of the job, it's crucial to demonstrate your ability to handle emotional situations with grace. Prepare examples from your past experiences where you've provided support to clients or customers in distressing times. This will highlight your empathy and customer service skills.
✨Practice Common Interview Questions
Anticipate questions related to your previous experience as a receptionist and how you would manage specific scenarios, like dealing with difficult clients or processing insurance forms. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. Remember, you're applying for a role that involves client interaction, so showcasing your professionalism from the get-go is key to making a positive impact.